Airtel — Wrong EMAIL ID updated on Airtel database against an unknown broadband account: Resolution required !

Address:

New Delhi, Delhi

Hi Team, This is regarding a complaint pending with Airtel Customer Care team since July 9, 2014.. My Email ID [protected]@gmail.com has been updated on Airtel Database against Broadband User ID [protected] however the Broadband connection doesn't belong to me. I have tried to connect with the Customer Care Team several times on the issue of removal of my Email address from their database as I continuously keep on receiving quite a number of irrelevant emails from Airtel Team. No resolution was provided to me as yet and even now after a number of escalations made to the team, I am still receiving those emails related to Broadband User ID [protected] on my Email ID. I have been instructed to follow the Escalation Matrix and write emails to several airtel contacts like nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; however none of them could actually help me with a resolution. This is a kind of harassment to public who is not associated as a customer to your broadband services. I am looking for forward to a permanent fix to this issue so that I don't receive any more emails from Airtel related to Broadband User ID [protected]. Kindly make necessary arrangements to fix this issue and let me know at the earliest. It is the worst experience ever for me with Airtel. The team neither co-operated nor tried to re-verify the matter. This kind of negligence to an issue is really very rude and unprofessional. Such a response is absolutely not acceptable. Your inability should not make a customer suffer. I was so much disappointed that I finally lost my trust at your products and services. No customer would appreciate a question on the authenticity of any personal information given out by them. This is not correct and even can be considered illegal. I need a complete explanation to this matter and expect a fair co-operation from your company. I would also like to talk to your Senior Management for a better understanding of your operations. I request you to kindly provide the contact details of the above mentioned officials or else connect me over phone if you have a privacy condition. I hope you can understand the core practicality of the situation and will certainly make your best efforts by taking necessary steps for a resolution. I have attached the supporting documents on this email. I hope to meet your kind consideration and prompt attention at the earliest.