[Resolved]  Airtel — Wrong modem installed and no problem resolved on 5 reminders

Address:	Lucknow, Uttar Pradesh, 226004
Website:	[email protected]

This is dr. Yash rastogi from lucknow aishbagh. Complained 5 times for
Wrong modem installed, i was informed that beetel 11tc2 modem will be
Installed for 840 rs. On 10th november 2016 when i had issues in
Broadband connectivity. Instead of beetel modem a local company modem
Named binatone was installed for 839 rs on 10th november 2016 with a
Receipt back dated by a person named chandanmani from bhaijee
Enterprises. Everytime i register my complaint i get a call from
Airtel customer care i explain them my problem and they close the
Complaint on their own without resolving the issue. Attaching the
Receipt dated 5/11/16 whereas i registered my first complaint on
10/11/16. Last complaint registered was on 17/11/16 with ref no
75448990 which was automatically closed. If they did not have beetel
Modem they would have informed me i would have bought my own modem
From market. I request airtel to change my modem to beetel or get my
Money refunded i will get the modem myself. Or i have to finish off
This broadband connection from now on.
Dr yash rastogi: [protected]
255 ram nagar l. D. A. Colony, aishbagh, lucknow.
1st complaint registered: 10/11/[protected]
2nd complaint for modem 10/11/[protected]
3rd complaint 11/11/[protected]
4rth complaint 16/11/[protected]
Chandanmani installed the modem from bhaijee enterprises phone no - [protected]
Gaurav singh last visited customer care person - [protected]