[Resolved]  Airtel — Wrong plan activated and now not able to change plan

Address: Pune, Maharashtra

Dear Tushar, This is in reference to your email requesting for plan change to corporate plan from myplan for your airtel mobile number [protected] and [protected]. To include your number in corporate group, we request you to visit the nearest airtel relationship centre(ARC) with a proof of identity and address, copy of employee id card and an NOC (No Objection Certificate/letter authorising us to change your plan) for carrying out the transfer from myPlan to Corporate plan. While we are unable to make the change to myPlan basis your email, we wish to assure you that you will be assisted to change your plan to Corporate plan by our executive at our relationship centre. However, for all future plan change/requests(post enrolling in Corporate plan), you may write to us directly from your registered email id. Included herewith is acceptable proof of identity and address list along with details of airtel relationship centres. We appreciate your cooperation in this regard. Thank you for choosing airtel. Best Regards Hemavathi Service Specialist airtel - the smart phone network "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: Tushar.[protected]@rsystems.com To: [protected]@in.airtel.com Cc: Sent: 01/10/2014 06:00:44 PM Subject: RE: [|BAL|Ref08389517|] "MY PLAN 149-CORP" TO "WIN 99 CUG" FOR [protected] AND [protected] Hi Koti, Please go through the below mail trail...i want to change my plan to WIN 99 CUG... This is ridiculous... Regards, Tushar Dear Tushar, Greetings from airtel ! This is in reference to your email regarding that inability to change to my plan through online for your airtel mobile numbers [protected] and [protected]. I would like to inform you that the my plan change through online is not possible for corporate customers. Hence, i request you to kindly write back to us with the plan you wish to change. For further queries, please do email. Best Regards Koti Reddy Service Specialist airtel - the smart phone network "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: Tushar.[protected]@rsystems.com To: [protected]@in.airtel.com Cc: Sent: 26/09/2014 01:52:10 PM Subject: RE: [|BAL|Ref07897830|] "MY PLAN 149-CORP" TO "WIN 99 CUG" FOR [protected] AND [protected] Hi Team, I am not able to modify my plan...refer screen shot... - myPlan empowers you to create a plan that is best suited for you as per your usage pattern [cid:[protected]@MimeCtl] Regards, Tushar ________________________________ From: Tushar Shreshth Sent: Friday, September 12, 2014 3:53 PM To: [protected]@in.airtel.com Subject: RE: [|BAL|Ref07897830|] "MY PLAN 149-CORP" TO "WIN 99 CUG" FOR [protected] AND [protected] Hi Team, Why are sending these details to me? As per my experience, Airtel is Worst service provider and not customer oriented. Nazir - [protected], [protected] Regards, Tushar Dear Tushar Shreshth, Greetings from Airtel! This is in reference to your request for bill plan change for your mobile numbers [protected] and [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. We verified your account noted that the My Plan 149 plan has been activated on your airtel mobile number with effect from[protected]. However, let me assure you that this latest offering from airtel has been designed to suit your needs and has many benefits. Let me share with you some of the benefits of the `myPlan¿. - myPlan empowers you to create a plan that is best suited for you as per your usage pattern - It is flexible and allows you to change your rental, benefits, rate cutters once a month without any restriction. - It is a best value proposition, as it offers the flexibility to choose benefits that suits your requirement. For example, if your SMS usage is high, you may choose an SMS pack that will give to higher SMS benefit. Further, we request you to revert us with the folowing details in order to assist you in this regard: * Executive name and contact number * Date of committed * scan copy of bill plan sheet For your reference, we have attached the details of available bill plan names along with the tariffs. In case you wish to activate any of the enclosed bill plans, please write to us with the exact name of the bill plan as per enclosed list. We would be happy to initiate further action once we receive the required details. For further queries, please do email. Best Regards Noor Mohammed Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: Tushar.[protected]@rsystems.com To: [protected]@in.airtel.com Cc: Sent: 11/09/2014 02:01:07 PM Subject: RE: [|BAL|Ref07858652|] "MY PLAN 149-CORP" TO "WIN 99 CUG" FOR [protected] AND [protected] Hi Team, As per discussion with your Retention team member he promised me that he will convert the plan to "WIN 99 CUG". He asked me to mail to you and mention details will convert your plan. It's your fault, you have activated wrong plan. If plan is not available then why your coordinators disclose these plan to customers. Request you to call me on [protected]. Regards, Tushar Dear Tushar Shreshth, Greetings from Airtel! This is in reference to your request for bill plan change for your mobile numbers [protected] and [protected]. airtel regrets the inconvenience you have experienced. While I was processing your request I found that you have opted for myPlan on[protected]. I regret to inform you that migration to your old plan as it will not be possible as it is no longer available. However, let me assure you that this latest offering from airtel has been designed to suit your needs and has many benefits. Let me share with you some of the benefits of the `myPlan¿. - myPlan empowers you to create a plan that is best suited for you as per your usage pattern - It is flexible and allows you to change your rental, benefits, rate cutters once a month without any restriction. - It is a best value proposition, as it offers the flexibility to choose benefits that suits your requirement. For example, if your SMS usage is high, you may choose an SMS pack that will give to higher SMS benefit. For further queries, please do write back to me. Best Regards Dinesh O Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: Tushar.[protected]@rsystems.com To: [protected]@in.airtel.com Cc: Sent: 10/09/2014 11:12:05 AM Subject: "My plan 149-Corp" to "WIN 99 CUG" for [protected] and [protected] Hi Team, I Tushar Shreshth holding Airtel Cell Service for below mentioned cell numbers. - [protected] - [protected] I requested to activate Corporate WIN 99 CUG Plan but current activated plan is My plan 149-Corp. Request you to change the my current plan from My plan 149-Corp to WIN 99 CUG including all benefits of WIN 99 CUG plan at the earliest. Also reimburse the excess paid amount due to change of call rate. In case you are not able to change my plan then consider this as a Disconnection request for both cell numbers. For any clarification you can call me on [protected]. Regards, Tushar