Airtel Complaints & Reviews

To whomsoever it may concern, There have been cases of sub-standard service, post payments, but Airtel DTH simply takes the cake, gets the icing and manages to swallow customers whole, it seems. The details of the apathy is documented below with a view to educate consumers regarding the seemingly ‘CHEATING’ modes of conducting business by Airtel DTH. Background /// 1. I have been using Hathway for all 4 LED Televisions at my home and paying Rs. 575 per month. The quality of transmission remaining ‘GOOD’ and constant across all television units. 2. However, since the 1st of October, 2014, the Star Sports Channels (4 numbers), FX and 4 Movie Channels, have remained BLOCKED. Now being the channels that I prefer and with ‘No Response’ from the servicing personnel of Hathway, I decided to change service providers. 3. I decided to use another service provider for 2 Television Units and maintain the Hathway system for the remainder two televisions. THE ISSUE /// 4. On recommendations from my brother-in-law, I decided to have the Airtel DTH system installed at my home. 5. Post discussion with Airtel DTH personnel, on the 7th October, 2014, at around 1pm, at the cabin in my office, I paid out Rs. 3200. Despite my requests to first inspect my home and check feasibility, I was urged / forced to make the full payment even prior to the technician (s) visiting my home. 6. On the 7th of October, 2014, at around 3pm, I made complete payment of Rs. 3200; which was for 2 Airtel DTH Connections at my home, 3B, Jupiter Block, Regency Magnum, Hennur Main Road, Bangalore – 560043. 7. I was informed by the salesperson that, installation would commence within 2 hours’ time 8. I was also informed by Rakesh (Airtel DTH / [protected]), that no additional amount will be charged to me as the two connections come with 20 meters of wire. 9. At 6pm the technician calls and reconfirms my home address and landmark (s) 10. The amazing technician ([protected]) then arrives at 9pm and was restricted from completing the task, as the Regency Magnum maintains strict rules for any form of labour / work, that cannot proceed beyond 9pm. 11. So he leaves his materials, dish and electricals at my flat saying that, he will return and fix the same at 930 am, on the 8th of October, 2014. 12. He arrives at 1045 am, on the 8th October, 2014, and waits for 30 minutes, as my home-keeper was out, having waited till 1015 am. 13. Now I manage to excuse myself from work and get back at 1230 pm, only to find the technician still doing work at my home (3rd floor) and on the terrace (11th floor) 14. The Airtel DTH system was installed at 3pm, a limited and very quick demo that lasted 5 minutes shared to me, by the technician, a form given to me to fill, a further 10 minutes on call for the system’s installation… 15. While the requirement and full payments were for TWO (2) connections, the technician cited some technical problems and informed me that, only 1 connection could be given. 16. I stated that amounts had to be refunded and he said that I should claim the same from the person / party I paid to and that he had no connection with SALES. 17. I spoke to Rakesh (Airtel DTH / [protected]), who said that he will return my call in 2 minutes. It is since an hour and I have not received any call from Rakesh or anyone from Airtel wrt the refund due. The amount to be refunded is Rs. 1600 only. Despite 4 calls made to rakesh and an sms sent, Rakesh failed to call me back or message in return. At 4pm I receive an sms from Rakesh stating that he was in hospital due to someone meeting an accident. I replied that he rather take care of the person and call when free. 18. Then an amount of Rs. 960 claimed from me (This is in addition to the Rs. 3200 already paid). NO RECEIPT GIVEN for the amount collected in cash. 19. In haste and to complete other work (As shared by the technician), the technician left my home. 20. Within 5 minutes of his leaving, after having installed just ONE (1) Airtel DTH box at the master bedroom, I observed cut-wire pieces and a metal connector lying around in the hall-room. On checking the same, I realized that it was the elements installed by Hathway. On turning on the hall-LED-TV, I noticed that the Hathway connection had been disconnected leaving a ‘BLANK’ screen. 21. On calling the technician and requesting that he come back and fix the Hathway Connection that HE is responsible for disconnecting, he tells me that, it must be done by Hathway. 22. Now please be aware that I am paying Hathway too and why would I call Hathway for something an Airtel DTH Technician is responsible for ? This is absolutely NOT acceptable. Imagine me informing Hathway that Airtel DTH had disconnected their system because they had to install an Airtel system in the master bedroom ! 23. At around 4pm the technician calls me and says that he will visit and fix the issue at 530pm on the 8th Oct, 2014. I inform him that I will record this apathy (As I’m doing now) and if he does not come and get the TV in the hall working, then I will go viral with this apathy. 24. This, according to me, amounts to CHEATING and malpractice by Airtel DTH. What is needed now /// Airtel DTH, please do not think I will let this rest. I expect a refund of Rs. 1600 immediately. I expect the TV in the hall to be made functional immediately. I expect people to be more sincere and genuine at their work and maintain that it is customers like us that help build the brand, saliency and positive WOM. I expect Airtel DTH to clarify and show me the 70 meters of wire, that they supposedly used, prior to deployment and making claims for money. Else, ensure the Rs. 960 is also refunded. AND, if this is not possible, then issue a CASH Receipt for the monies collected – This is the law of the land and must be treated accordingly. I expect Airtel DTH to apologize and accept their error / mistakes in writing. Failure to comply and as informed to the technician and Rakesh (Airtel DTH), will result in me going viral vide Facebook, Google, Yahoo Messenger and on Airtel Sites with this very apathy duly documented herein. I represent a media company and I will NOT hesitate to make it known to the world that, companies / corporates cannot and must not take consumers for granted and hope to get away with it… Kindly do oblige and treat as most critical and urgent. Many thanks in advance ! Latest Update: - Rakesh (Airtel DTH) not returned call and / sms - Technician hasn’t bothered to keep his 530pm appointment and has not even had the courtesy to call and inform regarding the same. - Hence this goes viral now ! Warm Regards, Mark David Verghese Group Account Director WINGS BRAND ACTIVATIONS (I) PVT. LTD. PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL | RURAL | AUDIT Head Office: 'WINGS House', No. 5M-236, 5th Main, 2nd Block, HRBR Layout, Bangalore - 560 043; India Phone:[protected] / 25429533 | Extn.: 305 | Fax:[protected] | Mobile: [protected] Website: www.wings-promos.com E-mail: [protected]@wings-promos.com "In the long term, an honest and fair approach to doing business will always be the most profitable. And the business world holds such an approach in much higher esteem than is generally imagined" ~Robert Bosch

Hi my self Chanchal I received call from airtel, They said about the airtel 4g net benefit. After lesson his word i find the offer suitable for me. I agree to take airtel postpaid connection, I provide suitable time to agent will come to me and i will take connection. Next day he will come showed me demo and provide me one airtel dongle. I paid 5056 rs amount to him for 6 month advance rental. After 3 days connection activated. I started using the connection. After 1 month, I received the bill. Then I go to customer care and know that this guy did not submit the money. Thanks, Chanchal

Dear Sir, This is to inform you that someone of your customer no. [protected] has disturb to me day by day. Sir, Airtel company is good service provider but some person get misuse the system. I would like to request you kindly needful action in said no. as early as possible. My Name is Amrit Kumar Singha Mobile no. [protected] Thankin you

My self Rachana, I was using [protected] numbe in airtel in june, july, August, from first day network problem was there, complaint for same gie several time on call and email to nodal and appellate officer, as finally they hv given permission to port out as issu is nt solve and nt to make payment, on call by Neelam and Aditya and mail for port process is send by this appellate officer .I hv ported out with there permission . Now after Three month they asking for payment or disconnected of number. Kindly check all call recoding and emails conversation for this number by nodal and appellate officer and solve this iissue .As they told not to make payment and given permission to port out as problem can't be solved, hw thet r asking for payment after 3 months.

sir, i have recharged my airtel number with rs. 56 for 1 gb internet yesterday at 8 pm as i saw in my best offers at*121*1#. but i have recieved only 280 mb data and left recharge benefit not recieved yet. i have complaint many time in airtel cost. care but i have not get any proper responce.please give my proper benefit earlier.thanx

sir, with regards i wish to inform you that i have met with an accident lat two month ago and i was in bed i was not able to use my right hand so i was not in a positation to sign in the cheques last month i contacted your team response one of your person and intimated the same to him and he has registered the complaint sms transaction reg number also and i have given him the complaint that my bills are not recived to me he told that they will send me the duplicate bills and i have asked my mobile bill amount the said that it is rs 2000/= i have requested him that i will pay R's 1000/= on 1st of October and the balance on 15th he told that i have feed as you said so as i said i have dropped my cheque on 1st for the sum of rs 1000/= to day at noon my out going services has been stopped i don't know why so i went to your airtel office in bunder road in vijayawada but i did not like there response and the way of taking i want my services back in 12 hrs if not forget about me you are loosing the existing customer because i am having idea and vodaphone where there also i am the existing customer i did not care for your net work only after requesting from my bed also you people have stopped my services so within 12 hrs my services must be back to me other wise i will leave your net work and go for the other my cheque number i can tell you tomorrow the bank is SBH governerpet

I own a sim from past 3 yrs, which was deactivated without any reason. No damage on the sim card. i called up to the cc and they asked me to take a new sim card & visit the store to check for further info*. when i steped into the store. i gave my information 1 : The sim owner is not available MS PHILOMENA ( LATE) . 2 : I have only the Adhara acknowledgment. military canteen card i asked them for a resolution they asked me try to change the sim for a post paid plan ( were i was not at all interested ) . and after three months i have to change it back to PER-PAID with no reason. but i just wanted to take new sim this was a pathetic and disgusting experience. in KORAMANGALA AIR TEL SHOWROOM i waited for 1 hour 45 min without reason. and spoke 5 different people . but they just ignored . did not take any action I NEED A RESOLUTION FOR THIS

Dear Airtel, You have deducted 15/Rs. balance in my account no. [protected] & also changed my Personalised Caller tune without any activation. i have recd. message from you. i.e. Thanks for downloading Generic English Offline as your HT. You are charged Rs 15 for 90 days. For More Tunes, click m.airtelhellotunes.in/wap Note : 1) It is second time deduction in a month. it is very SHAME to AIRTEL 2) Why repeat the same mistake you can make a new (Big) one. Refund the deducted amount rs. 15/- & reset the my personalised caller tune with immediate effect. Plz. take care in future. With Warm regards, Rajeshgouda [protected]

Customer ID: [protected]-001 Before solving my problem, first AIRTEL should able to solve it's own issues, every-time when I call customer care, they say, the system is getting updated, technical issues, performance slow. Please find below the responses from AIRTER CUSTOMER CARE every time, please note i have called them around 25 times and got frustrated like anything, a. sir, our system is updating, can't help now b. sir, we are facing technical issues - so can't help now c. sir, we understand your concern - we will arrange a call back d. sir, dont worry, i will transfer the call to my senior officer e. sir, your problem is correct, but due to technical issue we can't help - i need to contact packaging team I got all these stupid answer, with no one able to answer correctly and solve this issue. Moreover, everyone using the same technique of putting the call on hold for long time, so a customer will get frustrated and will drop the call. Let me explain my ISSUE - HOPE SOMEONE FROM AIRTEL MANAGEMENT get a chance to see this note, I have requested to activate SOUTH VALUE SPORTS package after going through the package details online in AIRTEL WEBSITE First three days, no issues - we were able to see the channels as mentioned in the package, All of a sudden, they changed my package WITHOUT MY KNOWLEDGE and when i asked - they changed it back to SOUTH VALUE SPORTS Now several channels which are part of BASE PACK is not showing - when i ask - the only reply is that these channels are not part of the package. Also, they are saying openly THAT THE INFORMATION SHOWN IN WEBSITE IS NOT CORRECT AND IT REQUIRED UPDATED. I don't understand why then I should money for this package and I see myself cheated. In ONE WORD - AIRTEL CHEATS CUSTOMERS IN A BIG WAY AND THE CUSTOMER SERVICE IS USELESS I have also attached the Screen-shot - proof of package details which is shown in AIRTEL WEBSITE. Is their anyway, that I will have this issue address by AIRTEL MANAGEMENT.

dear sir,
i want full address and name of this airtel number:[protected]
we are getting some continuous unneccessory calls from this number
please help me out for this issue,
please send details to my mail address: [protected]@gmail.com
thank you..

two hours ago... I called customer care for complaint against balance deduction... instead of having a working data plan last day and still 200 mb's left after switching off net... my balance was deducted... nothing been shown in last 5 balance deductions including vas, voice and data deductions as such, I called customer care to enquire about my deduction of rs.67 from my account... my complaint was not entertained at all and the customer call executive witjout further listening to me cutted the call abruptly... airtel becoming worst then ever now... porting all my numbers to tata docomo now... atleast they dont deduct balance without cause...airtel looking high in air...lost in air actually... definitely going to lodge complaint in consumer court... this is 4th time my balance being deducted uselessly

My Mobile No.[protected]. I recharge My No on 05.10.2014 amount of Rs.300 after two days my balance as on date d 07.10.2014 Nil. I don't understand why my balance NIL I have no any other service my No. I am working in Central Govt. service in Rashtrapati Bhawan. My details sent immediately my email.[protected]@hotmail.com

I bought this airtel SIM card([protected]) from a retailer in the year 2008 and using the same till date. Once I came to know that this SIM is not in my name and then I have submitted my ID and proof at the area customer care centre for ID change. Also once again I got a duplicate SIM when I lost my SIM with my original ID and proof. But still my SIM card is not in my name and it shows a name called Vaidyanathan. I dont know who is this person...

Hi Team, There was fake transaction on my ICICI Credit card at Airtel bill desk. Raised complaint with bank regarding it. Kindly check from your end and do the needful. My transaction details: Your ICICI Bank Credit Card XXXX7000 has been used for a transaction of INR 4, 950.00 at AIRTEL PYMT-BILLDESK (October 06, 2014; 16:01:23 hrs.)

Dear Sir / Madam My son Dr. Rajdip Dey using an AIRTEL prepaid connection being number +91 [protected]. On 05.10.2014 he checked his mobile balance, which was around Rs. 88.00, But on 06.10.2014 he surprisingly checked that the balance is Rs. 1.00 only. When he contact with the customer care the foolish person told him that the balance was deducted due to the International roaming !!! (Docket id 95165). But I can assure you that he was in INDIA from his birth !!! Please do the needful within 24 hours and reimburse the deducted money failing which I shall compel to take appropriate legal steps against AIRTEL before the appropriate court of law. Please Acknowledge Thanking you, Regards, PRADIP KUMAR DEY. Advocate, High Court Kolkata. Senior Council, Govt.of India. Bar Association Room No.8. E-mail: [protected]@gmail.com

Hi Team, I have to raise two issues regarding 3 G data services - 1) My 3 G data pack was valid till 27-Sep-14, however I didn't get any message that the data services have been discontinued and there was a deduction of around Rs 26 (exactly don't remember). It was on 27th Sep 2014 morning. As per the previous messages my data should have continued on that day. 2) I have re-charged today (06-Oct-14) for Rs 43 pack for whatsup only. After getting a message that re-charge has been successful while I am trying to surf on whatsup my main balance is getting deducted. I have called on the customer care helpline number and had a word with Sanjay who has provided the complaint reference no. as CBDMO[protected] and also mentioned it was the balance shouldn't have been deducted like this. Request you to look in to both the issues. I cant afford to get my balance sacrificed on any cost. Please let me know by when I can expect a response on this issue and also about steps taken to look in to this issue and when will my balance be refunded. In case no action taken I can even raise this to higher levels within Airtel, right now trying to follow the correct channels of escalation. And even can leave Airtel operator itself. Appreciate your kind support. Regards Sushma Yadav [protected]

MAINE APNA SIM JISKA MOBILE NO [protected] HAI POST PAID KARAYA THA PAR BILL ADHIK AAJANE KE KARAN MAINE BILL SAMJHAUTE KARKE 6000 KA BILL 4000 PAR IS SART PAR SMJHAUTA HUA KI HUMARA MOB NO-[protected] KO PREPAID KARDENGE PAR UNHONE BILL JAMA HONE KE BAD MERE SATH GALAT BHASHA KA PRAYOG KIYA AUR MERA MOB NO [protected] PREPAID NAHI KIYA .

Dear sir so many time we are compliant to your customer care but still they are not sending us the bill, either they have to send by post till today we have not received a single bill to our modem our no. is [protected] and our mail Id is [protected]@gmail.com with regards for dmslkms

Dear sir I have been receiving unwanted (Adult) messages from AT-NDAROT. I have contacted to customer care and they are saying that I have subscribed these from any website. But I have not subscribed my number to any kind of these website. Please stop such messages. Or I have to deactivate my connection. My no. is [protected].. Kindly do the needful at the earliest

Airtel mobile network is not available from[protected] onwards. my mobile number is [protected]. my house is located at kombara near to aluva. kindly consider the complaint. we are already planning to migrate to any other mobile service provider.