[Resolved]  Airtel — Wrong Recharge Denominations

Address:

Indore, Madhya Pradesh

Hi, My Airtel Prepaid Number is [protected]. Yesterday i.e. May 21 2014 I recharged with Rs. 38 which will give 150 Local + STD SMS and 150 MB Internet Data for 6 days. The description is clearly written in Airtel website, easymobilerecharge and paytm. I recharged through Airtel. After I got recharge succesful conformation message, I tried to browse website, opened facebook, trying to download whatsap that's only for two minutes. At that time time, my balance was Rs. 87, but immediately my balance come down to Rs. 50. After that I checked whether I got free SMS or not that also didn't work as when I sent SMS the balance deducted Rs 1.50 for every message I sent. Today morning also I tried with Internet, same issue I faced. When I tried to connect customer care yesterday it was not connected. Today morning at 11:30 when I tried to connect customer care the call was connected and Airtel people said you are recharging whatsap internet balance you can check that with *123*90# but I don't want whatsap balance as I have access of wifi in office. Intentionally I recharged with Rs. 38 for browsing, facebook and SMS. But these Airtel people are cheaters and they are cheating the customers every time. They are displaying wrong recharge denominations in websites. Now, I don't know where can I get exact information of recharge denominations for Airtel. One more thing when I asked my amount back to Customer Care they clearly denied. This is completely disgusting, frustrating, irritating, annoying. So, what I recharged is completely useless for me. Till now, I lost Rs. 38 recharge as it's of now use and balance deduction of Rs. 50+ a total of near Rs. 100. Attention Airtel: Where can I get exact information recharge denominations? Why you people are cheating customers? If any denomination is currently not available why you don't remove from website? Are you people really enjoying by cheating customers? Note: I also informed your customer care executive I don't bother about Rs. 100 which I lost during recharge and browsing but I will write as a complaint against Airtel in Consumer Complaints so that people get understood how the Airtel people are. At that time Airtel executive simply said Yes you can write. Special Note to Airtel Management: Is this the way how to organize the things? If you people change I will be happy. Thanks Sudheer Reddy ph# [protected]