[Resolved]  Airtel — Xtreme Fibre

On 8 January 2022, I applied for a new Xtreme Fibre connection and paid the amount of Rs.3543 as Yogesh (salesman) was there at the time of registration. On 11 January, the installation team said they have some feasibility issues and cannot avail me of the connection I requested for. Yogesh didn't know what was happening. I told him that they are not offering me the box. Yogesh said to me that my amount paid will be refunded back within 7 days. Today's 30 January, no follow-ups, no refund, no callbacks from Yogesh. I am very frustrated now and that's what made me write this complaint.
Is this how you treat your customers? Is this what Airtel is all about? No follow-ups, no callbacks, delayed procedures, poor customer handling, and non-professional employees. If you care a little about your customers, help me out here.