Akosha.com — godrej 7 kg. washing machine-ref. invoice ka-sblc[protected] dated 11.12.2018

I had sent several Emails to smartcare, info@godrej, vicepresident@gorej etc., for which I did not get an acknowledgement even. I had sent a letter through Professional courier to Mr.Kamal Nandi which was returned to me today, the 22.01.2019, stating that the person is not stationed here. No complaint number is allotted to me.

I request an immediate response. I find it a bit difficult to communicate over customercare number. I am comfortable with communication through Emails.

"Loud noise during drying and spinning Godrej 7 kg. washing machine-ref.invoice KA-SBLC-1004-1819 DATED 11.12.2018
Add star kailasnath s<kailasnath1943@gmail.com> Sat, Jan 12, 2019 at 9:47 PM
To: vicepresident@godrej.com
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For the kind attention of Kamal Nandi.
Dear Sir,
I am reproducing extract of the Email sent to
smartcare@godrej.com+info@godrej.com+vicepresident@godrej.com etc.,
for which I have not got an acknowledgement even till now. I request
you to kindly get an early action taken and get me a suitable
replacement.
Thanks,
S.Kailasnath

"Fwd: Loud noise during drying and spinning Godrej 7 kg. washing
machine-ref.invoice KA-SBLC-1004-1819 DATED 11.12.2018
Add star kailasnath s<kailasnath1943@gmail.com> Wed, Jan 9, 2019 at 9:35 PM
To: smartcare@godrej.com
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Kind attention of Manager.

At the outset I would like to introduce myself as S.Kailasnath, a
senior citizen of 76 years of age living with my wife (only two of us)
in a rented house.

I bought Godrej 7 kg. washing machine-Eon Allure from Amazon vide
their Invoice No.KA-SBLC-1004-1819 DATED 11.02.2018 and the same was
installed on 24.12.2018 by Mr.Gurudatt Ballal- your Mangalore
serviceman.

The machine stared to make loud sound during drying/spinning and I
called the serviceman and he did make some adjustments to
stabilize/steady the washing machine. I had taken all precaution to
spread the cloth evenly.
However the machine continued to make sound. I had to stop operating
the machine in the middle.

I therefore called the mechanic who used to service my earlier
Whirlpool washing machine for 14 long years. After detailed inspection
/ adjustments to stabilize/steady the machine he also found that the
loud sound continued to occur. He suggested that there is an inherent
fault/defect in the machine and suggested that I should return the
machine and get a suitable replacement.

In this connection, I would to like mention that the Whrilpool washing
machine gave us 14 long years satisfactory service only with some rare
and minor problems.

I bought the Godrej washing machine only to support our indigenous industry.

I request you to kindly get me a replacement at the earliest since we
are in the habit of washing clothes on a daily basis.

Thanking you,

Yours faithfully,
S.Kailasnath"