Amazon India — amazon is doing fraud with me I didn't getting any answer from them about where is my mobile delivered

Address:

Moradabad, Uttar Pradesh

I Have bought a Mobile From amazon .in (NOKIA 8110, BLACK), Model No :- B07KWLRR32 for which I have made a payment through Yes Bank Via Net Banking, every thing was absolutely file till I ordered and Dispatched but there was No information on when it was delivered and to whom it was delivered I only came to know that the Phone was delivered but actually nothing was delivered, I straightway called customer care and informed the same, to which they asked me to wait for 5 days and they will enquire, and amazed to know after 5 days when they said it was delivered and they can't do anything.
it really looks like a SCAM, 3k is not a big amount but I really want to know where the product is delivered and to whom it was delivered, so I would really appreciate if you can check and let me know as its a simple thing delivered by a human being and is not a rocket science to check who has delivered where and was delivered to whom, and if the company act weird than I don't think people will trust any of these companies, I still trust AMAZON as I had many products from them in the past, so I am expecting an honest and helpful reply from them, they can track the delivery boy who has deliver the product as the delivery companies are hired under them as simple as that.
I am looking for the positive reply from them