[Resolved]  Amazon India — Amazon not giving refund back.

Address:	Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India
Website:	www.amazon.in

Sir i ordered a phone which is redmi note 9 pro 4/64 gb variant with a price of 13999. On amazon at 12th of may which got delivered to me at 16th of may. The product which i received was defected so i reported it at the same day and returned it. Amazon issued me a refund of 13999 on 19th of may 2020. But it's 2nd of june and still i haven't received my refund in my account.

I have called amazon customer service many times they are not providing me correct information or resolving my issue. They are saying they have initiated the refund from their end and mailed me a refund reference number as a proof. Which is of no use because i quoted their refund reference number to central bank of india customers service and they said they didn't provide any service like this. Go to home branch or amazon is making you fool. When i get to my home branch they too didn't considered this refund reference number provided by amzon, they said they can only help if amzon can give me utr number, so i asked amzon for utr number so i can check the status of my stucked refund. But they didn't gave me it too and they they can only give refund reference number.

I am completely lost, i don't know what to do next. No one is helping me in the right way. Central bank of india customer service and amazon are both making a fool out of me.

Kindly resolves my issue.

My amazon account :

Account name : farooq agwan.

Central bank of india account:

Account name : mohd. Farooq agwan

Account numbers : [protected]

Ifsc code : cbin0284741

Branch : pachore.

Other important mails and details proofs screenshots i have attached with complaints.