Amazon India — amazon not providing replacement and insists for a refund

I had purchased oneplus 6 smartphone on the launch day on 21st may 2018 by paying 39999 over 3 months no-cost emi via sbi card from amazon.in.

I had received the phone a day after which did not contain the charger hence i was suggested to go for a replacement. The replacement arrived on june 1st and the phone contained lots of fingerprints and smudges to which i doubted whether the replacement product delivered is brand new or not. I had shared the images via email which i had clicked immediately upon receipt of the replacement on june 1st.

Upon contacting amazon customer service team, they are insisting for a refund which i am unwilling to go for. I had paid the full amount for a brand new phone and i must get the phone including the launch day offers and cashbacks. If i return and opt for a refund, the launch day cashback offers won’t stay valid and moreover, emi cancellation will be chargeable by the bank.

The launch offers along with no-cost emi options are no longer available so even if i get a refund i won’t be able to get those facilities. So, its my request to you to arrange a replacement for me.

I would like to request you to kindly arrange a proper replacement phone for me as a brand new product.