Amazon India — Amazon pay balance (money not showing in the wallet fraud)

Website:

www.amazon.in

My name is Anil Namdev Sonawane. I want to register a complaint against Amazon India, regarding their 'AMAZON PAY BALANCE' (E-WALLET). My registered phone No. [protected] E-mail: [protected]@gmail.com Default Bank Account No. Registered: Saraswat Bank: [protected] Address: A/201 GOKUL BLOSSOM SOC, IN NORTH BOMBAY SOC, OPP J.W MARRIOTT HOTEL, JUHU, MUMBAI-400049

On (5th of October 2021) I had ordered a (TP-LINK AC750 Dual Band Wireless Cable Router, 4 10/100 LAN+10/100 WAN Ports, Support Guest Network and Parental Control, 750Mbps Speed Wi-Fi, 3 Antennas (Archer C20) ORIGINAL ORDER: M[protected], ORIGINAL INVOICE: BOV[protected] for (Rupees: 1, 399/- with a (100) RUPEES discount offered by seller up-front, at the final price of Rupees '1, 299/- THROUGH AMAZON PAY (WALLET). But due to quality issues with the router, I opted for a return/ refund order on 'Amazon.in website', but the return option wasn't, available, so I called the Amazon customer service, the Amazon executive officer told that "Electronic items' can't be returned at first go, you can go for a replacement first, if you're still not satisfied by the replacement order you can opt for return/ refund than".

So I got the replacement done the details are as follows; (Order Number:[protected]/ INVOICE NO. BOM5 2647134/ INVOICE DETAILS: MH-BOM[protected]/ INVOICE DATE: 11.10.2021) And then I went for a return/ refund order. The return was arranged as expected by Amazon.IN, and I received my refund (Rupees: 1, 299/-) on (14th October 2021) at around [03:48 PM] from Amazon in my 'Amazon Pay Balance Wallet Phone No: [protected].' It was refecting in my amazon pay balance.
But on (18th of October 2021) when I checked my Amazon Pay Balance at first, the balance was showing, but after some time it showed 'Amazon Pay Balance (MONEY) my 1, 299/- Rupees wasn't showing in my wallet. It was Temporarily Disabled, contact customer care, so I did contact them they said that there was no such order made, and even my Amazon App wasn't showing any past orders, I'm an Amazon customer since 2014, I have made more than 25-30 orders on Amazon.in, I was completely shocked, my account was fresh as new no transactions or past orders reflected in App. So I emailed- them regarding this but I didn't receive any resolution or update on it. I'm really disgusted by Amazon Pay, and I'm looking for a resolution: I want them to realize my wallet has Rupees: 1, 299/- which is the refund of my last order as I described before. I also ordered [MERCUSYS GIGABIT ROuter] for better performance Rs. 1, 899/- through [Amazon Pay Balance/ UPI: [protected]@yapl] date:10th October 2021/ 12:14 PM) against which I got 30.1 rupees cashback. I also made an order on (18th October 2021) Amazon.in Order Number:[protected], Order Total: 2, 999/- For [AMAZON FIRE TV STICK STICK with Alexa Voice assistance 4K] for which I opted for a return, as I was no longer needing it, and on 21st October 2021, I got a refund of rupees 2, 899/- in my bank account while the remaining 100 rupees was credited/ as cashback to my Amazon Pay Balance wallet, which is showing in my Wallet, but the remaining [1, 299 & 30.1 cash back] is still not showing up in my Amazon Pay Balance Wallet SO, I should have a total of Rupees: [1, 299 (REFUND) + 30.1 (CASHBACK BALANCE) + 100 (CASHBACK BALANCE)= 1, 429.1] as the final balance in my Amazon Pay Wallet. But it shows only 100 rupees balance, remaining 1, 299 & 30.1= 1, 329.1 Is not showing, please arrange a refund of rupees "1, 329.1/-" in my bank account. I contacted them, but they didn't respond. I no longer trust their AMAZON PAY BALANCE WALLET.

MY KYC is not done yet) but that doesn't mean they will deduct my wallet money.
Thus, I want them to arrange a refund and transfer my Amazon Pay Balance MONEY of Rs. 1, 329 money to BANK ACCOUNT. I have attached screenshots of the required proof and is true, & genuine in that regard. I have shared screenshots, proof. I desperately request, and plea this 'Indian Consumer Complaints Forum' to seek justice and my money back in the above bank account.

I would appreciate your co-operation. Thank you.