Amazon India — an order of blackberry passport which spoiled in 5 months but amazon is refusing to help me

Address:

Bangalore, Karnataka, 560064

Hello sir,
I, satpal singh has Ordered on Jan 13,[protected]-4783509) a blackberry passport phone from Amazon store and the phone has stop working in 5 months and Amazon costumer care not helping me as I have cantacted Amazon since 9june but now it seems the order is removed by Amazon I can’t get any information and i have all the recordings that Amazon’s called and promised to me but it was all wrong info. I did not get any respond from seller nor the service centres from india, and the Amazon could not give me solution in 1 month. I have invested 19000 rupees a month full sallery. If any possibility is there do solve it instantly I am in trouble. I have attached the false promises done by Amazon through Amazon help centre and also the bill. I request you Please take instant action. Since one month I was relying on amazon’s Statements but now they do not pick call also.
Hope for your positive response.
Thanking you.

Regards
Satpal singh
[protected]@gmail.com
Mo. [protected],
Bangalore, india