Amazon India — apple iphone 5s (space grey, 16gb)

Address:	Mumbai City, Maharashtra, 400081
Website:	www.amazon.in

Order Number:[protected] Product: Apple iPhone 5s (Space Grey, 16GB) Date of Payment: 20-January-2017 Order was cancelled from Amazon on the same day. Amazon claims to have refunded the money on 21-January-2017. However, the amount is not added in my account. RRN (Refund Reference Number) : 74332747022702117525696 has been provided to me for the refund initiated by Amazon India. Post tracking this RRN number with my bank (Kotak Mahindra India), they say there is no such RRN number to be tracked in their system. (Attached a copy of the email) I have logged n number of complaints over email and calls to Customer Care - Amazon India, no positive response for the same, they always came up with the RRN number which is not traceable. Out of the many complaints, I have also received an email once from Amazon India stating due to technical issue, the refund was not processed. Post that too no positive response. (Attached the copy of the email) I have also filed a dispute with Kotak Mahindra Bank which got rejected (Attached a copy of the rejection email) I have been in constant touch with Amazon India as well as Kotak Mahindra Bank, but no positive replies. It has been more than 1 year now, I need help on this. The conversations which I had with Amazon India and Kotak Mahindra Bank have been attached.