Amazon India — Casback not received

Address:	Hyderabad, Andhra Pradesh
Website:	www.amazon.in

I had placed an order from Amazon on 8 May 2015 . The order details are Philips HP6522/01 Epilator, Order#[protected] worth Rs 5348.00. During the purchase there was an ongoing offer in Amazon. If we made a purchase of above 5000 using SBI credit card from Amazon mobile app, we would get a cashback of 15%. Initially it was said that the cash back will be given on Aug 8 2015. Unfortunately I have still not received it. I had made many complaints with Amazon in this regard. They said there was some issue with SBI due to which the cashback was not sent. Every time I was assured with a new date for the cashback to be delivered. When I asked for a mail confirmation about this, I was said that they have it all recorded at their end, so no mail communication is needed. Finally when I raised my voice on 17 Sep 2015, Amazon senior personnel Mr Raja said that, all the cashback have been given back to the customers. But I have still not received it. Now I'm being asked to contact SBI regarding this. I would like to know, how ethical is this. I was assured by Amazon, the issue would be resolved and finally Amazon is backing out. I made so many complaints, but all in vain. Prior to this, I had another round of communication with Amazon senior personnel Mr Shahrukh on Aug 17. PFB his share of promise. “ Hello Ekta, This is Shahrukh. We just had a chat and I've promised you that I'll come up with an update regarding your Cashback for item "Philips HP6522/01 Epilator" for order#[protected]. I've checked with my resources and I've raised an escalation for your Cashback, Please be assured that you'll be receiving your Cashback anytime within next 10 Business days. If you've anymore query relating to this issue, please feel free to contact us anytime. We'll be happy to assist you. We look forward seeing you again. Warmest regards, Amazon.in “ This is really unprofessional on part of a shopping giant like Amazon, I have decided to bring it on consumer forum and every social media possible. The concern was never about money. Concern is about the false assurance, and wastage of time after repeated complaints. Thanks and Regards, Ekta Mohapatra