Amazon India — Defective laptop supplied

Joseph Rodrigues
 ‘Osprey’, Chorao Island Resort, Belbhat, Chorao, Tiswadi, Goa 403 102
[protected]@gmail.com Tel:+[protected]/+[protected] /+[protected]
25 Sept 2021
By email

TO Amazon India [protected]@amazon.com [protected]@amazon.com

Lenovo Laptop IdeaPad Slim 3, 15.6” 81WBO15GIN SN PF31CYGP supplied to me is DEFECTIVE and no rectification being attempted

Dear Sirs/Mesdames,
I, Joseph Rodrigues, residing at ‘Osprey’, Chorao Island Resort, Belbhat, Chorao, Tiswadi, Goa 403102, purchased on 28 July 2021 on AMAZON, a LENOVO, product Lenovo IdeaPad Slim 3, 15.6” 81WBO15GIN SN PF31CYGP, the merchant seller being APPARIO RETAIL PRIVATE LIMITED.
Shortly after the delivery I was caught up in urgent work in connection with information that my brother was diagnosed with cancer in 4th stage and had to rush to Shillong. There I noticed that when it was idling, the laptop made a distinct pinging sound which is repeated intermittently at irregular intervals. Now it has become worse. The ping sound is louder and there is a ‘pop’ sound when I open the laptop and when it wakes from sleep. There is also a grating sound as a background to the ping sound. I have recorded the sound and sent the sound files to Lenovo customer care
On my return to Goa I contacted Lenovo Customer Care several times and even took the machine to the Lenovo Service Centre (off 18 June Road, opp Bombay Bazar, phone[protected] in Panjim Goa, twice. I have phoned several times to the Lenovo Customer care.They have been unable to diagnose the fault, even though they retained my laptop at the service centre for over 4 hours on 15 Sept.
The explanations given and recommendations given by Lenovo engineers/ call centre prove that either the engineers are extremely incompetent or just indulging in tomfoolery. And timepass I was told that the sound volume was set to ‘boost’ on the laptop and this was causing the ping sound. So I should always keep sound setting on low. I was told that the keyboard was defective and I should copy all my files on an external hard disk and then give them the machine to change the keyboard, I was even told to use headphones with the laptop to cut out the ping sound!!! This is how ridiculous your response are.
I was told that they had raised a service request – without informing me or giving the number or date – and told that they had then cancelled the service request. Again, no number or date given to me.
On 28/8/21 I called and after a long discussion was given this ref no. [protected]. On 18/9 I called and spoke to Vijay who asked me to run a hardware scan and send him the log. He said the scan showed there was no hardware problem. (YET THE LAPTOP KEEPS ON MAKING PINGING SOUNDS). I emailed two sound files of the pinging. On 22/9/21 I called and was given no.[protected]. On 15/8 Iwas given a sheet at the Lenovo service centre with no address or contact details or names of personnel and my signature was taken
I am a senior citizen in my 81st year. I have spent Rs 1000 for hire of cab from the island of Chorao on each trip to Panjim. Because you supplied a defective machine, I have had to waste hours of precious time This has caused me much mental tension and stress. My writing work has suffered much.
It is evident that the machine is defective and I request you to replace it immediately with a proper machine… The very fact that your engineers CANNOT DIAGNOSE THE PROBLEM confirms this. I am in danger of losing my work on the machine.
I have been advised that this harassment may be prolonged by you and more excuses given instead of immediately replacing the defective machine with a new unit, and hence I was told I should place this on record also showing that you have been intimated, in case it becomes necessary to take further steps.
Again I request you to immediately replace the laptop.
I attach scanned copy of 1.Invoice 2. Sheet given by Lenovo Service centre Panjim 3 Sound file of pingings 4. Hardware scan Log 5. Trail of Lenovo emails

Yours faithfully
Joseph Rodrigues