[Resolved]  Amazon India — during replacement order, delivery guy picked up wrong item but still amazon has not returned it yet.

Address:

Megapolis Splendour, Hinjewadi Phase 3, Pune, Pune, Maharashtra, 411057

There was a replacement order[protected]) placed for vega helmet and delivery guy delivered the order but instead of picking the same vega helemet, he picked the wrong item of studds helmet which i had to return to flipkart. Since then i had raised the issue to your cc but still i have neither received my flipkart order picked by your delivery guy nor any update.

As per cc department, on saturday (18/1/2020) one lady told me that if they can't provide the product back they will issue the refund amount for that flipkart order.
Yesterday (20/1/2020) you cc told that before 9 pm i will get my product and the guy will pickup the actual product that he was supposed to pickup but still nothing happened there also.
You can also check the call recordings. I want my flipkart product as i had to return it there.

And would like to specify the reason for incorrect return is because as per my amazon account the delivery was scheduled on saturday but on friday morning when i left for office, in the middle i received a message that item will be delivered today (Friday) and when i reached office, i came to know that item has been delivered and delivery guy picked up the wrong item. He didn't even check if the item is matching the pic he was supposed to pick up. Since friday i was trying to contact with him but his mobile was switched off and the same day i escalated this issue to amazon cc but still nothing has been done. Also i have to return the product to flipkart else their return period will be over and i have to bear the charges.

Also i have few recording of the conversations with amazon cc and all the mail proofs (Not able to attach pdf of gmail).