Amazon India — Fake delivery promise and harassment by amazon service | |||||
Disgusting amazon services and customer care representative, their customer representative is not at all professional and always makes false promises. Order id:[protected] Ordered redmi note-3, 32 gb mobile is not delivered as committed. Order date: 3 october 2016 Committed delivery date: 10 october 2016. Above product is not delivered by amazon till this date i. E. 26 oct, today i got sms saying order is cancelled and refund is initiated. I have not initiated the cancellation so i called them again to check. I ordered the product during amazon hdfc bank offer sale, now after this much waiting and harassment they have cancelled my order. Even after calling 11 times To their customer care, they are not taking my complaint seriously and giving fake promises (Like product will be delivered tomorrow) every time i call them. I have to call every day to follow-up And check status on that. Now they have cancelled my product saying it was damaged so they will be paying my money back. I asked them to replace and deliver my product with same offer, they are saying you can buy the product again form portal with sbi offer they will not bw giving and compensation for the loss of hdfc offer. After 24 day, they inform me that my product is cancelled and i will not get any compensation for my loss of hdfc offer. They said they are not liable for amy compensation but just sorry. Now festive offers are gone for hdfc, if they informed me earlier i could have Ordered from somewhere else. They made fake promises and kept me waiting. This nonprofessional behavior is causing harassment. I am going to raise concern in social media, this is not the way to deal with customers. Was this information helpful? | |||||
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Amazon India customer support has been notified about the posted complaint. | |||||
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Order id:[protected]
Moto G Plus, 4th Gen (White, 32 GB) mobile is not delivered as committed.
Order date: 17 october 2016
Committed delivery date: 20 october 2016.
Above product is not delivered by amazon till this date i. E. 1st Nov, I got email saying product has lost in transit and they are able to innitiate refund.
I have not initiated the cancellation so i called them again to check. I ordered the product during DIWALI sell on exchange offer ( 10, 429.00 ), now after this much waiting and harassment they want me to cancle my order. Even after calling and over chat help they are given me excuses and and requesting me to wait another 24 hrs and after that nothing is happen.They are not taking my complaint seriously and giving fake promises (Like product will be delivered tomorrow) every time i call them. I have to call every day to follow-up
And check status on that. Now they want me to cancle my order and place a new order. I ask them to give me a same deal but they are not ready.They are saying you can buy the product again form portal with offer they are having now.
They made fake promises and kept me waiting.
I think the truth is this is a scam, the discounts they have given on diwali is hurting them, hence the delaying tactics. When people get frustrated they cancel the order, and they are quite eagar and happy to do that.