Amazon India — For refund of my mobile

Address:	560055
Website:	www.amazon.in

I bought Xiaomi Redmi Note 3 (32 GB, Gold) from Amazon. It was of rs 11, 999. My order Id is [protected]-9084309. I booked on 17 sep 2016 and it deliver at 22 sep 2016. After 3-4 Days I got problem in that phone My phone automatically switch off for 3 days. Lots of times I tried to on but i couldn't help it, I called in amazon also they also tried to switch on but phone was switch off, when i asked for service of MI in jaipur, then they didn't give me any information. I called lot's of times min 5-6 times, Suddenly after 3 days my phone automatically switch on, and work well, but in evening at around 6 pm again phone automatic switch off, and after some times it again on. and that time touch automatically work. I complained again in amazon and request for refund but they were not agree for refund and they said you should go in service center and give us a job sheet of mobile. I went service center and then they provide me a job sheet of mobile then after very request amazon get ready for Refund. When I asked for refund process their executive said to me that, In my area there is no pickup service, You have to do self courier while when I ordered my mobile before that i called in company and when i asked for return they said our delivery boy will come in your area and he will take your item. But then after I packed my product properly. I covered my product and there is no chance to open the box. I sent that box through the "INDIA POST" on 13-oct-2016. Tracking number of the courier is ER[protected]IN. It delivered on 19-Oct-2016. On amazon there was no notification about my product, They didn't give me any information about my product. On 20-Oct-2016 I tracked my product on India post site. Then i saw my product allready delivered one day before. Then i called in Amazon for refund, but their executive said they didn't get any mobile in box. Box was empty. I got shock. I describe everything, then he raised a emergancy ticket. And said, Our investigation team will investigate and give you information in next 24-48 via call back. But after 24 hr i didn't get any call from Amazon. Then I called again, Then their executive said sir this complain take time upto 24-oct-2016. Then i request to executive that please give me information about the box, when you got the box what was the condition of box, it was opened or not, in which conditions you got tha Box, what was you get inside the box. Because on the box there is a label in which weight and all the detail given by INDIA POST, But they doesn't give me any information about my box and everytime when i ask for box they said it was empty. Acording to Amazon my box was empty, If box was empty then how the weight of box was 382gm. They always said my bax was empty, my box was empty but when i want detail they didn't give me. why they didn't provide me any information because they are fraud, they cheated to me.

I visit India Post Also, They said we delivered the product and now it is not our responsibility. Because they take that box it means box was in good condition, that was not opened and box was packed properly. If box was empty, why they take box, because on the box weight and all the description attached.

When I call in Amazon, sometime they said We will give you refund, you will get refund in 24 hr. Sometimes they said we are not able to give you refund.

I am really sick off from Amazon. they always tell lies.