Amazon India — fw: re: your amazon.in order #[protected]

Address:

Jaraha village, 122003

Dear chitralekha,

Please look the below trail mail hope you are understand.

I want put a complain regarding my order id. #[protected]

I have purchased cellbell tempered glass 25days before still i'm not getting any cash back in my wallet, however already talked with your chat support executives but did not resolve the issue.

Please arrange the call back from higher escalation team so that i can discuss with them also i want to complainsetaion because why i'm facing with your seller, they did fullfill their commitment.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

On sat, 27 jul 2019, 7:43 a. M., wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

Thank you for contacting amazon customer service. We are glad to assist you today.

I'm sorry, but i wasn't able to determine exactly what kind of assistance you need from your e-mail message.

Since we do not want to provide you any resolution on the basis of assumption so in order to serve you better we would appreciate if you can elaborate your inquiry and provide more specific information, by writing back to us.

You can find most frequent customer queries at our help section:

http://www.amazon.in/help

We appreciate your understanding and hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Chitralekha m
Amazon.in
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Original message
Sanjoy khatua has sent you an email via gmail confidential mode:

Gmail logo fwd: your amazon.in order of cellbell (R) tempered glass...#cash back not received

This message was sent on jul 26, 2019 at 3:16:05 pm pdt
You can open it by clicking the link below. This link will only work for [protected]@amazon.in.

View the email

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Dear amazon team,

Please see the attachment so that you can understand my concern which was i have not received my cashback.

I have already talked with chat support executive but they are not gave any such information, however i've facing lots of issued.

Please escalated this matter to concern department and as soon as possible refund my money as a goodwill gesture and com also nothing more esle.

No one can take action on same. Please escalated this matter to concern department and as soon as possible call back my number before 1pm.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

— forwarded message —
From: amazon.in
Date: thu, 11 jul 2019, 12:16 a. M.
Subject: your amazon.in order of cellbell® tempered glass...
To:

Amazon.in your orders | your account | amazon.in
Order confirmation
Order #[protected]
Hello sanjoy khatua,
Thank you for your order. We’ll send a confirmation when your order ships. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit your orders on amazon.in.

Arriving:
Friday, july 12

Your shipping speed:
One-day delivery at rs. 100. Free with prime

View or manage order
Your order will be sent to:
Sanjoy khatua
Ward no. 28, opposite tubell no.18, 3rd floor
Jharsha village
Gurugram, haryana 122003
India

Order details
Order #[protected]
Placed on wednesday, july 10, 2019
Cellbell® tempered glass screen protector for samsung galaxy j7 (2015) with free installation kit
Electronics
Sold by: bagtag india
Fulfilled by amazon
Rs.219.00
Item subtotal: rs.219.00
Shipping & handling: rs.0.00
Amazon pay balance: -rs.50.00
Order total: rs.169.00
Need to make changes to your order? Visit our help page for more information.

If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free amazon app.

Some products have a limited quantity available for purchase. Please see the product’s detail page for the available quantity. Any orders which exceed this quantity will be automatically canceled.

We hope to see you again soon.
Amazon.in

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This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Hello,

This is an automatic e-mail to confirm we've received your e-mail and a customer service associate
Will be in touch within the next 6 hours.in the meantime, please visit
Our help pages:
https://www.amazon.in/help

Please note: this e-mail was sent from a notification-only address that can't accept incoming
E-mail. Please don't reply to this message.

Regards,
Customer service department
Amazon.in

Dear team,

Please check my below trailing mail and take action accordingly with your mailing team member (Chitralekha, sunita), they did not properly in my mail ✉ simply sending copy paste messages, what the hell man???

I'm still having the concern and the solution which we have proposed is not at all best possible solution from your end. Looking for your response on this, please. Help me with some sort of assistance in reducing cost at least as i cannot wait longer. I have been communicating the same thing to you from the day one that the product is not tempered by anyone. It is a product quality issue. I have been even informed that there will be another engineer coming for the inspection but this has still not done.

I'm happy to escalate it. Can you help with the concern team contact details at least? I'm not getting any proper response from your team.. There are so much of ambiguity in conversation. As stated earlier i have never faced any issues with my other amazon product. You should be understanding my concern and should be helping me instead of sending the same emails all the time. I'm fade up with the same response all time. What is the best possible solution according to amazon management. Can you please share that in email. Please do not add any unnecessary statements in it as i know you do not value your customer. I just don't want to talk about amazon anymore.

Note: — here am sharing my bitter experience with amazon, to create awareness
About the fraudulent works done by total amazon team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

*!*such is the pathetic situation!*

*it's a totally miss managed service that amazon is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional amazon service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the amazon
Service. *
2. *what a beautiful solution! *
3. *amazon management can you please tell me???*

I m still suffering to get the resolution on this. On amazon side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with
Amazon all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against amazon team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by amazon executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

— forward messages —

On sat, 27 jul 2019, 10:04 a. M. Amazon.in, wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm sorry, but i wasn't able to determine exactly what kind of assistance you need from your e-mail message. We would appreciate if you can elaborate your inquiry and provide more specific information, by contacting us. This will help us serve you better.

Should you require any additional information or assistance, please feel free to contact us back using the link below. We will be more than happy to help you.

https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu

We appreciate your understanding and hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sunita
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
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Original message
Sanjoy khatua has sent you an email via gmail confidential mode:fw: re: your amazon.in order #[protected]this message was sent on jul 26, 2019 at 9:30:52 pm pdtyou can open it by clicking the link below. This link will only work for [protected]@amazon.in. View the emailgmail confidential mode gives you more control over the messages you send. The sender may have chosen to set an expiration time, disable printing or forwarding, or track access to this message. Learn moregmail: email by googleuse is subject to the google privacy policygoogle llc, 1600 amphitheatre parkway, mountain view, ca 94043, usayou have received this message because someone sent you an email via gmail confidential mode.
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