Amazon India — Gift Card which was promised not provided

Address:

Mumbai City, Maharashtra

On 28th February 2015 I had purchased an Apple iPhone 5s (Space Grey. 32GB) on the Amazon India Website using my HDFC Bank Credit Card using the 6 Months EMI Option. The purchase was made from the Seller Cloudtail India Pvt Ltd. At the time of making the purchase, there was an offer going on by Amazon wherein it was mentioned that if an iPhone 5s 32GB would be purchased from Cloudtail by 28th Feb 2015, then Amazon would send a Gift Card of INR 4, 800/- to the registered email ID of the Customer. This offer was clearly displayed on the Product page before proceeding to the ‘Buy Now’ option. Since there were technical glitches on the Amazon website at the time of purchase, I was initially also skeptical of the transaction and decided to write to Amazon to get a written confirmation that the Gift card would be made available. Accordingly on 6th Mar 2015, I received an email confirmation from Vijay M of the Amazon Customer Service Team who confirmed to me that I was eligible for a Gift Card of INR 4, 800/- and that the same would be send to me by 31st May 2015. On 8th April 2015, I also received a snapshot on email of the Gift Card Scheme applicable for the transaction from Ritu S stating the conditions for receiving the Gift Card and explaining how I was eligible for the same. When 31st May passed and I still did not receive a Gift Card, I send a Mail to the Amazon Customer Service team to update me on what the issue was. After repeated follow ups, finally on 17th June 2015, I receive an email from Neeraj from the Amazon Customer Service team who informs me that the Gift Card was not eligible on the transaction made by me since I had purchased the 32 GB Variant. Even though I tried explaining that the Scheme was applicable on my purchase and shared a copy of the emails send by their customer service team confirming the Scheme applicability, the only response I received was that the information provided by their associates earlier was incorrect. They also send across a table (which was typed), which covered each and every phone sold by them except the iPhone 5s 32 GB variant and used that as proof that the scheme was not applicable for my transaction. There appears to be a clear Mallicious intent in avoiding providing promised gift card. I am sure they have told other Customers that the offer is valid on every model of the phone except the one that they purchased.