Amazon India — Inferior quality product

Address:

Gurgaon, Haryana, 831011

I booked a combo order of a fast track watch with a 64 gb samsung memory card through my karte, probably a vendor of amazon. This product was delivered to me in a "deals amazon" package. The product supplied is of a very inferior quality.
On contacting amazon, i was informed to contact my karte, and they provided me with the following nos.
[protected]
[protected]
But both these nos are not correct.
How can a co. Like amazon have connections with fraud vendors???
And if i have received my order in a package of "deals amazon", how these guys are unaware this transaction.
Please find attached the photograph of the packet and the products supplied.