Amazon India — LED returned but waiting refund since 1 month

Address:

BHAGWAT PERSHAD & SONS 353, BHOLA NATH NAGAR, SHAHDARA DELHI 32 PH 01122304582

1.We purchased new Sanyo LED model XT-32A170H thru Amazon Business portal vide invoice no. SDEI-159620 dt 19.03.20, it was delivered on next day.sold by cloudtail India P. Ltd.

2. When Installation engineer came on 21.03.2020 he said that google chrome app is not supported with this model LED and he advice us to file a complaint to Amazon.

3. After making complaint to Amazon an email received that appointment with service engineer is fixed on 23.03.2020.

However 22.03.20 was announced as JANTA Cufew day by PM, followed by commencement of LOCKDOWN in Delhi was announced by Delhi CM on same day on 22.03.2020 so service engineer did not come on 23.03.2020.

4. After covid lockdown 1-2-3-4 a new complaint was lodged on 15.06.2020 and a person from Sanyo came to our office to resolve the matter but after trying his best he said that " GOOGLE CHROME APP AND SOME RELATED APP ARE NOT DOWNLOADABLE AND NOT SUPPORTED TO THIS LED MODEL Sanyo LED model XT-32A170H. inspite of the fact that it is clearly mention in booklet (Copy of Service booklet as well as Job sheet showing inability in this model is also attached)

Our purpose to purchase android LED is defeated.So we initiate return and refund process with amazon, we email amazon regardinf return this and refund Rs. 11049 in our same pnb bank account from where payment was made to amazon.

But after so many email amazon always reply with internal refence no. only not UTR. REFUND REFERENCE NUMBER # [protected] no payment was shown in our pnb account till today 28.07.2020

After more than 10 emails[protected] TO 28.07.2020 to amazon as well as to pnb bank customer care regarding refund thru charge dispute creation in pnb as amazon adviced in every email, but refund not came in our account copy attached

But still waiting refund amount Rs. 11049/- from amazon to pnb. We request you to allconcerned to get our amount refunded in our pnb account as early as possible. mobile [protected]