Amazon India — lenovo l420 14.1 inch laptop (certified refurbished)

Address:Indore, Madhya Pradesh, 452010
Website:www.amazon.in/gp/product/B07D3DWKTB/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

I ordered lenovo l420 14.1 inch laptop (Certified refurbished) product from amazon on 5th aug 2018. I received laptop on 11th aug 2018.
Product having 6 months warranty thus i have registered for the same on 13th aug 2018.
I was busy on leave for week so i had not used my laptop post 13th aug.
When i came back from leaves i found that laptop is not working properly (Laptop was not getting started) and then i complained to seller through whatsapp on 25th aug 2018.
Please refer attached screenshot given in the attachment.

After multiple follow ups laptop repairing center had taken my laptop and returning back after long time.
Even after repairing we faced same problem and same had been highlighted to concern team. But now we are not getting any response from seller (Laptop repairing center).
Since i am having full faith on amazon services that's why i choose to take refurbished laptop from your site only.
But now i felt really disappointed with the product that i received from seller.
I am suffering from the last 4 months and i didn't get the positive response from seller.
As per the product description in amazon product having 6 months seller or brand warranty. (Please refer attached product description screenshot for the same).
Thus i would like to request you (Lenovo care & amazon) to refurbish my product and provide me the new laptop or laptop with no problems.

Please find the details of product order through amazon:-

Amazon order details:-
Product:- (Certified refurbished) lenovo thinkpad l420 14.1-inch laptop (2nd core i5 2520m/4gb/320gb/window 7 pro 64 bit/integrated graphics), black
Order placed: 5 august 2018
Order number:[protected]
Order total: 15, 999.00
Invoice number: in-139
Sold by:-fizzics_india

Note:-if i will not receive any update on this mail then i have to take legal action for this issue.

Thanks & regards
Avinash k
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Amazon India customer support has been notified about the posted complaint.
Nov 26, 2018
Updated by avishrestha
As requested by Amazon I have given them the Denial Mail of Lenovocare, I have already shared the screenshots of the response received by Seller .On 16th November Amazon demanded 4 to 5 working days .On 23rd Nov I mailed Amazon team to share the status of the issue raised by me
Till now I didn't find any respond from Amazon side.
Being a Prime Customer of Amazon if they are not responding me properly then you can forget for simple customer.
Please find Screenshot for the same.

Dec 03, 2018
Updated by avishrestha
Regarding Amazon Order ID#[protected].
Hi Team,
It is to inform you that I ordered Lenovo L420 14.1 inch (Certified Refurbished) laptop
from Amazon on 5th Aug 2018. I received Laptop on 11th Aug 2018 with 6 months warranty .
From 13th Aug I was busy in training thus I have not checked the laptop properly but after completion of training I found that seller has given me
the defective product .I asked seller to take it back but i didn't get proper response from seller .I asked Amazon team to work on this issue .Amazon team
asked me to share the Denial Letter received from Lenovo Care. I shared Service Denial Mail with Amazon received from Lenovocare.
On 16th Nov team one of the associate of Amazon replied me on the mail that they have raised the ticket and I will get resolution within 3 to 5 Working
days.After this I dropped mail 2 to 3 times chat with Amazon Customer but didn't get any response on mail.

Kindly help me to take legal action against Amazon India.
Thanks & Regards
Avinash K
kulshrestha.[protected]@gmail.com
[protected]

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