Amazon India — Lutyens unisex black beige laptop bags

Address:	410210
Website:	www.amazon.in

Good day,

I have placed an order with amazon on 13th july 2016 for lutyens unisex black beige laptop bags; the price of which was rs 1, 999. And have paid rs.50 extra for guaranteed delivery by 16th july 2016 as this order was very important to me. I have paid total rs. 2, 049 through my icici debit card. This bag was a gift for my sister who stays abroad and i had to send it to her through someone who was supposed to leave india today morning and was supposed to deliver it to her there.

Firstly i did not receive the bag as requested by amazon on 16th july i. E. Saturday.

I have contacted amazon on 20th july and chatted with 2 people who assured me that it will be delivered urgently by 21st july as they have put this on top priority. Still no response yesterday. I called up customer service yesterday twice explaining them the urgency again with no help. The customer people didn’t even know where the package was and frustrated me very much.

The rep i chatted with on 20th assured me rs 50 will be credited to my account as it was for express delivery and i still didn't receive my order for which i already received the amount of rs.50. However finally after much frustration and no confirmation from amazon i had to cancel the order yesterday as they were not able to leave up to their commitment to deliver on many occasions. They said i will receive remaining amount of rs. 1999 which i am yet to receive.

Because of amazon i have already felt a lot of embarrassment as i was not able to send the gift to my sister as commitment and also due to the mental harassment faced during the last few days would like to file a case against amazon india for mental haraasement and not leaving upto the expectations as promised and very poor customer service.

Please look into this matter and help my case get lodged at the earliest and also to get my refund asap as i have no more patience left and will go to any extent to sue amazon india.

Regards
A very disappointed customer (Parminderjeet s gill)
Contact no -[protected]