Amazon India — Mobile/ i am complaining about moto g4 play (stone found inside mobile box in place of mobile)

Address:	110096
Website:	www.amazon.in

6 Days of Complaint and No response from Amazon India. I have asked Amazon to give me what I ordered. I will never order anything from Amazon now and will ask others whom I know, by telling them my experience. This is the last time I have ordered. Prior to this I always praise amazon and kept it above all other online marketers. Now onwards, BIG NO to AMAZON.
I placed an order on Amazon India for Motorola G Play 4th Gen (Black) Mobile phone on 20th October 2016. It was said to be delivered between 24th and 26th October.
I bought this as an anniversary gift and want to gift it to my in laws on the festive occasion of Deepawali as their wedding anniversary was on the same date. On 26th October morning, I got message from Amazon India for early delivery of my package and it says that my package will be delivered today. I waited for the entire day so that I don’t miss this delivery. Same day around evening I got another message from the Amazon India that my package could not be delivered as I was not reachable. I immediately called the customer care and told that this is not right as I was waiting for this entire day and I didn’t received any phone call from any courier service. They confirmed that the package will be delivered next day. I was fine with this.
Next day I got the package delivered and I dint opened it as my husband told it wrap this in the same state and gift it to them. Next I went my hometown where my in laws lived and was happy as I am going to gift them something they want and searching a good option from last few days. I wrapped the package in the gift wrap and gave it to them. They were so happy and so we all were. It got us all shocked when the package was opened. There was no mobile in it and we all found the piece of marble stone inside the box. Initially my relative think that we are playing a prank but when I told everyone that there should be a mobile in it, we were all shocked. It was humiliating and insulting in front of everyone who were present there.
I couldn’t say anything there and all our happiness was gone. Everyone was not feeling good as they were not happy what just happened and done by Amazon. Amazon ruined our Diwali and all our celebrations. No one was able to celebrate and sadness was everywhere in the family.
I immediately called the customer care and logged a complaint for this. I was assured that this will be resolved within 3 days. I told them how humiliating and insulting it was. It’s not more than 6 days and nothing has happened. I have repeatedly called them to check the status and every time they have a standard answer “we are looking into this”.
I have asked Amazon to give me what I ordered. I will never order anything from Amazon now and will ask others whom I know, by telling them my experience. This is the last time I have ordered. Prior to this I always praise amazon and kept it above all other online marketers. I am able to post only one pic, not getting option to upload all. BIG NO To AMAZON.