[Resolved]  Amazon India — mobizilla local airpods

Address:

B-41 Gazipur Village, Opposite Community Center, New Delhi, Delhi, 110096

Hi sir
I have purchased a mobizzila local air pods from amazon on 21. July.2019 in rs 539.00 under order id#[protected] which has been received after 2-3 days. I tried to use that gadget but it was defected, poor quality product and non-workable as well. So i raised a return request on 25. July.2019 after that no one pickup that thing from my address and amazon send me a packing label with incorrect address of seller. So i agree to send this product. I shipped this packet from delhi to jaipur on 27. July. 2019 via dtdc courier with docket#z11683178 freight cost rs 120.00. But due to incorrect address it was return back to me after 15 days.in this shipping span i contacted amazon multiple approx. (10-12 calls) to track this docket from dtdc web that it’s not delivering due to incorrect address but no one respond me properly. After again reach out to amazon rep again told me provide me same address to send again with different carrier if this time it was not delivered we will initiate the refund with all courier cost. So i again this packet on 29. July. 2019 via trackon courier with docket#[protected] freight cost rs 100.00 but this time it’s still not delivered with same problem after many attempt. So i called again to customer care but they did not generate any refund or even freight cost and still on same statement that you need to send third type on same address after that we will refund you. Now that product listing also not available in amazon website due to poor quality. No one contact me or help me about this concern, so i am totally frustrated with their services or going to logged a consumer court case on amazon and their seller. I have some call recording and paper work so please suggest how can i processed out.