[Resolved] Amazon India — Order #[protected] refund issue | |||||
Dear sir, My self satish kumar s (Mob:[protected] / email:[protected]@gmail.Com Regarding the mi5 mobile refund i called customer care with my office landline no:[protected], yesterday evening that call has transferred the leadership team, they confirmed you can call me by tomorrow morning we can cancelled the cheque and issue an refund to the registered bank account. I called the same customer care number today they arrange an call back from leadership team with my registered mobile number:[protected]. They told again you have to wait 3more business days, cheque has been dispatched. Your customer care agent why giving an wrong confirmation & commitment. Check the call recording and arrange and refund at the earliest. Was this information helpful? | |||||
Aug 3, 2016 Complaint marked as Resolved i have added the bank account details on 20th of July'16. but with my confirmation that amazon billing team has been issued an cheque.
I got an sms on 29th of July'16, cheque has issued you will get an cheque with in 10 business days.that day only i called you customer care regarding refund you can transfer to my account.you can cancelled the cheque. they said on i can raise an complaint to billing team. Again yesterday i called the customer care i have spoken 4 agents last 5th agent only transfer the call to leadership team, they told after 4 days only we cancelled the cheque . you can call me by tomorrow morning we can cancelled the cheque and refund the amount with 24hrs.
Today i called but the customer care agents has giving the information there is no option to transfer the amount with in 5 working days you will get an cheque. Amazon India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Order a mobile but not satisfied with quality but now they are not providing me solution for return the product they are providing replace but i dont want same product i want other one
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Therefore, We want to replace it with other one's.
Thanks