Amazon India — Order Not received after Harassment for 2 weeks

Address:

Paschim Medinipur, West Bengal

I placed an order of Puma Men's Contest Lite Dp Boat Shoes on 11th August and the expected delivery was 14th August, but i didnt receive the product till date. I contacted amazon customer service 4 times(3 times by call and 2 twice by chat) but i didnt get any help from your side. Every time the customer care executive told that the problem has been resolved but it was never resolved . I contacted the blue dart courier service and they said that because sunday was a holiday hence they were unable to deliver it so they would definitely deliver it on monday. Today(Tuesday) after waiting for 2 days i again called to inquire about my product .The customer care executive told me that my order has been returned .I was shocked to hear this after i was harassed for more than two weeks. I asked him to deliver my shoes asap, but he told me that the shoes cannot be returned and you would have to buy it again .I had ordered the shoes for Rs 674 but they have increased the price to Rs 1350 .Why was there a hike of 100% in 2 weeks time? I asked him to deliver my shoes at the same price at which i ordered it but he answered in the negative . After an argument he told me that at most he could provide me with a gift card of the difference in the price . I dont want a gift card thrown on my face so that amazon could earn some extra cash through their price hike. I only want the product at the same price that i ordered it . After this harassment of two weeks i am forced to write this . I am a student of IIT Kharagpur and i want you to take action as soon as possible or i will ensure that this story of mine finds some good listeners. Customer Care executive name : Yash (didn't tell me his full name) Order#[protected] http://www.amazon.in/gp/product/B00O5WOA9G Arihant Binaykia IIT kharagpur