Amazon India — Pathetic delivery system by amazon

Website:

www.amazon.in

Amazon india's online prices are probably better than any other online seller. Their customer care is also probably the best and most courteous amongst any customer service in india from any service providers. Their item returns and refund process is also quite good and better than most other sellers.

But their delivery system is surely amongst the most lacking in discipline. Timewise it is prompt... Most of the time.

But they have a lot of loopholes in their delivery system wherein they are at the mercy of their delivery staff. It is on the mood of the delivery person and it is very easy for them to report 'delivery attempted' or 'address not available'.
It is a rampant practice on their part which will leave you tearing your hair because you have to 'call' the customer service' multiple times to reschedule a delivery.
And the customer service will profusely apologise. They will say that they understand your problem and will give all assurances of recheduling deliveries... Escalating matters further etc... But they are helpless and most of the time nothing happens and the delivery staff will deliver at their own sweet time.

Many times they will again report 2 more 'delivery attempts' without actually doing so and... Then the item is promptly returned back to the seller.
You will be left without the item and left with making just multiple calls to amazon customer care. With each lengthy call explaining the whole process to each different customer representative.
If you are a regular buyer, you will be left with constant 'items returns' and regular calls to their customer care centre.

Complaints to their customer care centres have zero effects.

There is no system for personal pickup by buyer in case their delivery staff 'does not attempt' a delivery. If you opt for their pickup centres, it is even worse. Their pickup centers are inefficient and many of them are not operational which even the customer care is not aware of. Even the delivery staff is not aware of the pickup centres.

I having bought through ebay, flipkart and snapdeal regularly since the past 2 years, but amazon is the only place where delivery problems reccur on a regular basis with regular false delivery attempts reported and items being sent back for no mistake of the buyers.
Amazon has to improve on their delivery associates else bearing with such an issue on a regular basis is a real hassle.
By
A constantly irritated buyer