[Resolved]  Amazon India — product not delivered on time after charging extra money for fast delivery

Address:	122016
Website:	www.amazon.in

I hope this will help me in my complaint against Amazon

I ordered a phone today with amazon and paid in advance from my credit card, while placing the order I received the message that of I pay 100 rupees extra I will get the delivery in 24 hours and I selected that option and paid extra money for fast delivery. I have attached the confirmation emails which says that my product is guaranteed with on day delivery. After making the payment on confirmation email I got a message that it will be delivered after 5 days, however amazon also mention that product is purchased with fast delivery.

Looking at this confusion I contacted amazon customer service and Udit from amazon team informed due to technical error now my order will reach to me after 5 days and amazon will return those 100 rupees extra. Which was not acceptable as I paid all the money and to replace the order I would need another 13 and half thousand rupees. He asked to cancel the order but I denied since I wanted to raise it further. So I raised this on twitter and I was asked to fill the form and they will be contacting me for this issue. No body contacted me from social media team of amazon.

I again called amazon and had word with Utkarsh another amazon employee for cancellation of my order as I was not in situation to wait for 5 days and he informed that I not need to worry as he has double checked and I will get the order the next day. Which gave me peace. After 2 hours I received the call from first amazon employee with whom I interacted for the first time and he said (Utkarsh) shared the incorrect details and my order will be delivered on 5th March only. I requested to have a word with some senior management for this issue as amazon was just playing with my sentiments and money ( I ordered this product for my wife for her birthday thinking that product will reach to me within 24 hours, but they played with my emotions and feelings). I was connected with Vinay another amazon employee from leadership team and who said he will give me the resolution but to my surprise he gave the same answer that product with be delivered on 5th march and he cannot do anything. I requested him to connect me with his senior and he denied. I asked how will he compensate for this mistake and again he denied station he will refund the 100 rupees which I had paid extra.

Few questions I have here;-

This is actually a trend of amazon they take the payment but don’t deliver the product on time
They charge us in advance and then they refund in 3 to 5 business days ( in my case banks will be closed on Holi which Is on Friday and then weekend will start and my refund will be delayed for sure)
They are using my money and I am sure there are thousands of the customers which are struggling with this behavior of amazon
My bank charge 13% Interest on daily basis if the payment is not made on time + 18% GST on interest amount. Due date for my citi bank credit card is 5th March who will be responsible for this loss = 13577*13% Interest rate and the interest amount is 1765.1/-INR on this amount my bank will charge 18% GST which is 1665.1*18% 317/-INR total amount I have to pay to bank is 2081.71/-INR who would be paying this amount??

Last but not the least who and how Amazon would be compensating emotion values and stress they had given me in last 4 hours. I’m bagging you guys to look into my issue and help me at the earliest.

Regards,
Vipul Sabharwal