Amazon India — Product quality and replacement service

Website:

www.amazon.in

I had ordered one prestige induction cook top(model no. PIC 20) worth Rs. 1, 275 and one sunflame roti maker (Model no.RM 1) worth Rs. 1379. when both the items were delivered to me after a long delay i found that both the items were defected. therefore i ordered for replacement of these products on[protected] and[protected], which were scheduled to be picked up on[protected] and[protected] respectively. but no one came from amazon to pick them up. after that i called their customer care service no.[protected] for complaining about the problem. they assured me that my products will be picked up on the next day, but the next day never came. i complained them regarding this problem thrice, but till today no one came from them. and no action is taken by them till now.