[Resolved] Amazon India — purchase 02 qty of wall fan and 01 qty delivered and 01 fan is missing. | |||
Sir i am purchasing 02 no qty v guard industries ltd finesta rw 400mm remote 3 blade wall fan (Yellow&black) (Yellow) through amazon india online shopping app and order no[protected] dated 15.10.2019 amound rs 4519.80 paid through icici atm card for 02 qty this wall fan. My ordered delivered me on dated 22.10.2019 in one wall fan box and i opened it and find only 01 qty of wall fan comes in this box because this box in made of only single piece of wall fan and can't possiable in this box adjust 02 no qty of wall fan. I contact amazon india customer care and tell this problem and file my complaint and after 5 days i again contact amazon india company customer care and asking my matter but company refuse that they can't help me this problem because they delivered me this oreder on 22.10.2019 in 01 no box and this box has 02 no qty of wall fan. I understand amazon company this problem that this box in made of only single piece of wall fan and can't possiable in this box adjust 02 no qty of wall fan but can't help me and not to be paid my 01 no wall fan refund. Please sir help me for this problem as soon as possiable. Name - kamlesh kumar galav Amazon id - [protected]@gmail.com Address - pratap chowke behind nagar medical store baran rajasthan 325205 +1 videos Was this information helpful? | |||
Nov 11, 2019 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 Amazon India Customer Care's response Reference No. – 6557We have perused the complaint received from Mr. Kamlesh Galav (“Complainant”) and find that he had ordered for 2 x V Guard Industries Ltd Finesta Rw 400Mm Remote 3 Blade Wall Fan (Yellow&Black) (Yellow) ("Product") from an independent third party seller, i.e., V Guard Industries Ltd ("Seller") on the website: www.amazon.in ("Website"). It is submitted that a refund for a value of Rs. 1, 884.90, as requested and required by the Complainant was processed into his original payment method on 18th January, 2020 vide refund reference number [protected]. In case, the Complainant has not received the refund in the original mode of payment selected while placing the order, he is requested to kindly contact the customer care department of the concerned bank. The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. | |||
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