Amazon India — Redmi note 3 16gb mobile

Website:

www.amazon.in

I have purchased a mobile Xiaomi redmi note 3(Gold 16gb) from amazon order no:[protected] dt.27.4.2016
the above mentioned handset is having problem of not recognizing SD card and BSNL sim internet working.
the following e-mail conversation is between me and amazon for your consideration

Amazon.in
To [protected]@yahoo.co.in
12 Aug at 10:53 AM
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I'm truly sorry to hear that your mobile is not working fine. Please do not worry at all. I can take out a better way to resolve your query.

I can see that your mobile is in a warranty period. Therefore I would request you to please once go to service center along with the invoice/bill and get it repaired.

Yes, one more thing. In case the service center agent won't help you out, please provide the Dead on Arrival (DOA) certificate issued by the manufacturer or the hand written letter so that we will forward it to our concerned team.

I hope you understand our policies and limitation in this regard. Please feel free to contact us along with DOA letter. Again I’m really sorry that this happened. If there’s anything I’ve missed or something else I can do to make this up to you, please do let me know via email.

Thank you for your patience and co-operation. We look forward to seeing you again.

Have a Good day!!!

Please use the survey below to tell us about your experience today.

Warmest regards,
Sneha

Amazon.in
To [protected]@yahoo.co.in
19 Sep at 11:54 AM
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I understand your concern regarding your order[protected].

As our previous correspondent said earlier to contact service center for warranty services as it is provided by the Xiaomi.

I kindly request you to contact the mi service center for the further assistance.

http://www.mi.com/in/service/online/

However, I request you to send us the service DOA if they fail to provide the service for your mobile. so that we can look forward and help you better.

I hope this helps. We look forward to seeing you soon.

Warmest regards,
Madhuri B
Amazon.in
To [protected]@yahoo.co.in
15 Oct at 4:45 PM
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

This is an email response regarding your order for Xiaomi Redmi Note 3 (Gold, 16GB)

I understand that You are facing problems with the particular product. I apologize for the inconvenience caused!!

I see that the product was delivered to you on 29 April 2016 and the return window for the product has already expired on Thursday 12 May 2016.
Our systems will not allow us to create refunds or replacements for the particular order as the return widow has been expired long back.

I hope you understand our policies and limitation in these regards.
As informed earlier by the previous agent. We request you to get in touch with the manufacturers regarding the concern for a Service Denial or a Death On Arrival (DOA) letter.

We request you to take the invoice of the product with you which will act a warranty for the particular product so that you can escape any Service charges.

Please be assured that once we get the required documents we will be able to proceed further.

Thanks for understanding. Your patience is highly appreciated in this regards.

Please use the survey below to tell us about your experience today.

Warmest regards,
Salman
Did I solve your problem??
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Amazon.in
Original Message
Sir/Madam

service centre is asking service charges for just checking the handset. about job sheet concerned is not at all ready to touch the handset until service charges have paid.

plz help

regards

Sent from my Mi phoneOn "Amazon.in", 14-Oct-2016 8:22 am wrote:

Your Account


Amazon.in

Message From Customer Service

Hello Nagaraja,

I'm sorry to hear that you are facing issue with the product "Xiaomi Redmi Note 3 (Gold, 16GB)".

I understand that you have contacted manufacturer and they have failed to help you with the issue and refused to provide DOA letter.

I've forwarded the feedback about the service centre to concerned department and asked them to take necessary actions against them.

All electronic goods purchased on Amazon are covered by the standard manufacturer warranty, unless otherwise stated on the product details page.

We take full responsibility for the delivery of our goods from start to finish and take complaints of this nature very seriously.

In this case, I request you to contact manufacturer and ask them to provide Job sheet, which mentions the problem description of the item.

Once we have received the Job sheet from you, we will help you further with the issue.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,

Muthuselvi L.

Did I solve your problem??

Yes

No

To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help

Your feedback is helping us build Earth's Most Customer-Centric Company.
Download Amazon App and shop anytime, anywhere www.amazon.in/apps

Amazon.in

Original Message

Sir/madam

Contacted Koramangala branch at Bangalore(address in attachment), they said that there is some problem with motherboard and will not repair/replace under warranty

Also not ready to issue DOA as u asked for. Plz help

Regards

Sent from my Mi phone

On 12-Aug-2016 10:53 am, "Amazon.in" wrote:

Your Account

Amazon.in

Message From Customer Service

Hello,

I'm truly sorry to hear that your mobile is not working fine. Please do not worry at all. I can take out a better way to resolve your query.

I can see that your mobile is in a warranty period. Therefore I would request you to please once go to service center along with the invoice/bill and get it repaired.

Yes, one more thing. In case the service center agent won't help you out, please provide the Dead on Arrival (DOA) certificate issued by the manufacturer or the hand written letter so that we will forward it to our concerned team.

I hope you understand our policies and limitation in this regard. Please feel free to contact us along with DOA letter. Again I’m really sorry that this happened. If there’s anything I’ve missed or something else I can do to make this up to you, please do let me know via email.

Thank you for your patience and co-operation. We look forward to seeing you again.

Have a Good day!!!

Please use the survey below to tell us about your experience today.

Warmest regards,

Sneha

Did I solve your problem??

Yes

No

To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help

Your feedback is helping us build Earth's Most Customer-Centric Company.

Download Amazon App and shop anytime, anywhere www.amazon.in/apps

Amazon.in

Original Message

[protected]

08/12/16 08:30:16

Your name:D.Nagaraja Rao

Order No:[protected]

Selected Order Items:

Xiaomi Redmi Note 3 (Gold, 16GB[protected]-6903502

Comments:Sir I have an issue regarding my mobile.

1) SD card not reading / recognising. 2) No internet connectivity(Bsnl).

After contacting with Redmi customer service and following the instructions. My handset is giving hardware test failure. Then Redmi customer service advised to contact Amazon.

Plz help me

[protected]

Reply Reply to All Forward More

Amazon.in
To [protected]@yahoo.co.in
14 Oct at 8:22 AM
Amazon
Your Account Amazon.in
Message From Customer Service
Hello Nagaraja,

I'm sorry to hear that you are facing issue with the product "Xiaomi Redmi Note 3 (Gold, 16GB)".

I understand that you have contacted manufacturer and they have failed to help you with the issue and refused to provide DOA letter.

I've forwarded the feedback about the service centre to concerned department and asked them to take necessary actions against them.

All electronic goods purchased on Amazon are covered by the standard manufacturer warranty, unless otherwise stated on the product details page.

We take full responsibility for the delivery of our goods from start to finish and take complaints of this nature very seriously.

In this case, I request you to contact manufacturer and ask them to provide Job sheet, which mentions the problem description of the item.

Once we have received the Job sheet from you, we will help you further with the issue.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Muthuselvi L.