Amazon India — Refund has not been completed by amazon india!!!

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560066

Hi Amazon Team/Jeff, Myself Rajeev Ranjan. Till yesterday I had full faith on Amazon India, but sorry to say it’s completely shattered by the way they resolved my refund issue. Order Number: Order#[protected] Payment mode: Cash on delivery. Incident: Microsoft Lumia 540 (Black, 8GB) Ordered on 16th October 2015. It has been delivered to me. Now on the second day of the usage, Lumia was completely gone so I had requested for return. Return request has been accepted by Amazon India and item was successfully received by the Amazon India. Please find the screen shot for the same. As per the rule and status, refund has been initiated and as per the ideal condition, should be credited to my account within 2 – 3 working days. But because of some strange reason it did not happen. Upon calling the customer service Amazon India, I have been promised that refund will be credited to my account within 5- 6 working days. Also they have accepted that they have received the item successfully in their inventory system. I have full mail chain exchanged between different customer service executives and me. I also have recorded full voice conversation with different Amazon India customer service executive. Last night they mailed me that when they contacted their service provider I.e. Gati, it has been found that Item has not been delivered to me and thus Refund will not be processed. Now if you look at the whole process, all the system updated that has been done after receiving item from me was kind of bluff to the customer. In case your service provider has not updated the status to Amazon India and because of some faulty reason if it has not been updated, Then are you people saying customer has to bear the loss. Please look into this matter ASAP and act on it and would request you to return my refund at the earliest. Since its hard work earned money, won’t let it go from my hand just like that when I m correct from my side. Regards, Rajeev Ranjan [protected]@gmail.com +91-[protected].