Amazon India — refund not provided making me to wait so long to get my money back

Dear sir
I had ordered this product on nov 20 2017 it has been delivered me on 25 but i saw the product was different and its fake like one and informed this to cs they checked the snapshot and created me a return for nov 26 but no one came to pick up the delivery i asked with cs they said pls you self return it as we got update as vehicle breakdown so only no one came to pickup order like that and i sent the product on professional courier on 1/12/2017 tracking 5022042 (I had attached thecourier receipt with this mail) and send the courier receipt and asked for refund they said once the product delivers we will initiate refund for both product and for courier like that i had waited 5 days but no response on 6/12/2017 i received a call from seller he said we wont accept return and provide refund im returning it to you itsef like that and cut the call and make my number blocked i informed this to cs and they said me to wait till it return backs to you. I had waited again 5 days and after getting theproduct i contacted amazon customer service and i received a mail ce person named anith. K on 17/12/2017 to again send it in some other courier and provide courier receipt we will provide the refund for bothcourier and product like that. On 18/12/2017 i had send it on bluedart courier (Receipt i had attached in this mail) and send the slipalso. On 19/12/2017 at 1:30pm the product has been deliverd in the name of pavan successfully. I contacted amazon cs they said wait for 1-2business days we will issue refund theconcern team is working on it like that. I also waited so long no replies came then i haid maild this issue to amit ceo of amazon india and regarding to this mail i received a call after three days from executive customer service team named riaz and he said pls wait 3 business days on 19/12/2017 to 22/12/2017 but i dint get any solution from him when i maild to him he is telling pls wait the concern team is working on it soon we will get in touch with you like that but still now i dint get any refund amount. I dont know what to do im havin only a way to file a case on amzon and the seller on court and on press and on all social medias for my amount because as informed by amazon i did all but they are not providing my money this seems to be like cheating me i think i wont get my money back so this is the only way i can do. If any one from higher officials pls contact me through mail or through my number ols provide my money back. Amazon is really lossing their name