Amazon India — Refund not received from Amazon for order no.[protected]

Address:	560100
Website:	amazon.in

I had placed order for Philips Daily Collection HR1459 300-Watt Hand Mixer with Amazon.in on 21-Jan-17 and the order no. is[protected]. I received the mixer on 22-Jan-17 and as it was not good . I did not receive any message or mailer that my refund was initiated by Amazon to the bank account with ICICI which was mentioned in amazon.in[protected]. I followed up on 23-Feb-17 through mailer and calls to the bank and also to amazon. however the only details that the amazon is sharing with me is that the NFT tran id is NFT[protected]XXXXXXXXXXXXXX, dated 31-Jan-17 which is not complete . I called up both the parties ICICI bank and amazon and spoke to them several times and mailed them also . However, both ICICI bank and amazon are refusing to co-operate in this regard and not ready to resolve the issue from their end. Amazon is refusing to give the complete NFT no. to me and bank is telling that they will not be able to mail amazon as it is paid through cash.