Amazon India — refund of my mobile phone coolpad note 5

I complaint to your company for change my coolpad notepad5 (Royal gold 32gb) on 23.08.2017. My order no. Was[protected] and the delivery date was 21.08.2017. After handling the set it is getting much too hot to deal with. However i complaint you to change my mobile (Coolpad notpad 5) and in exchange of that you were requested to deliver to my lenovo k6 power. But till date no information i got from your end. Why? What's the matter? What is my fault? Would i complain against you to consumer forum?
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