Amazon India — reg: rejecting cashback claim based on assumption of a new terms and conditions by their own

Address:

Amazon India Bangalore

In lieu of the captioned subject, i sabyasachi tripathy, would like to draw your attention regarding the recent incident with amazon while purchasing an one plus 7t pro on 08/02/2020 with amazon order #[protected] which leads to mental harassment. For this state of mind, amazon and sbi card are responsible.

I am feeling cheated and deceived by amazon directly and sbi card concomitantly. They have rejected my claim of cashback of rs. 3000/- which they committed while i availed the offer and they kept on deceiving me that they are in contact with sbi card and my issue will be addressed in 7 business days and i will get my cashback.

As per the offer, the cash back will be credited after 90 days of end of the offer period (29/02/2020) which is 31/05/2020. They kept on lingering the issue right from 01st june 2020, when i inquired regarding the same. Today they informed me that i am not eligible as per the terms and conditions of the offer.

While ordering the product and making the payment, the screen shown after availing exchange old phone offer amount to be paid for 0% interest emi is rs.45491/- which can be availed in 3 months tenure (Rs.15163.66×3) or 6 months tenure (Rs.7581.83×6) or 9 months tenure (Rs. 5054.55×9) or 12 months tenure (Rs.3790.91×12). I availed the 9 months emi tenure of emi rs. 5054.55×9. The no cost emi discount amount was not shown as per the tenure plan list as this discount is being provided at corporate level at the back end. This no cost emi discount amount will also vary as per the emi tenure (Directly proportional). It was not being highlited or displayed by amazon because this no cost emi discount was not entitled for customer. This no cost emi discount is not a discount actually for customers and it's just a offer that the customer don't need to pay any interest for this short-term loan for layman customers. But in book of accounts, it's mentioned as discount. This discount is always provided as per the agreement between seller (Amazon) and banking arrangements (Sbi card).

So, they rejected my claim by considering a discount which was not a discount actually and the no cost emi discount was neither informed to the customer nor subjected to the customer.

As explained in your point no. 7 of the mentioned offer terms and conditions which i quote as
"the purchase of the product will be governed by the terms of sale, including terms of exchange, applicable to the sale of the product on amazon.in. This offer will also be applicable on purchase of product by the cardholders under an exchange offer (If available and applicable on the product), provided that the amount to be paid by the cardholders, after the exchange offer is applied, using the card is not less than the minimum transaction value, on oneplus 7t or oneplus 7pro. For the avoidance of doubt, in the event the amount payable by the cardholders, after the exchange offer is applied, is less than minimum transaction value, such cardholders will not be entitled to avail the offer."

In my case, while shopping, the amount i was going to pay after the exchange offer applied through my card was rs. 45491/- which was more than the minimum transaction value for one plus 7t pro i. E rs. 45, 000/-.

In terms and conditions of the offer which is consisting of 23 points and in no point it's mentioned that the minimum transaction value is after no cost emi discount or without no cost emi discount. Infact, there is nothing mentioned in the terms and conditions regarding no cost emi discount.
Now on this ground, they are rejecting my cashback claim.

This cashback offer was applicable for purchase of one plus 7 smart phone variants through sbi credit card emi only not for sbi credit card non-emi and sbi debit card.in non-emi credit card and debit card transactions, no back end discount like no cost emi discount is applicable.

In that case, as offer applicable only for sbi credit card emi, this minimum transaction criteria of rs. 45000/- after no cost emi discount or without no cost emi discount condition is becoming a vital terms and conditions which they didn't mention in offer terms and conditions intentionally or unintentionally only they know.

Now they have left me with no options to seek your help and attention.

So, i request you to please take cognizance of the same, so that our naive people of india will not fall in the trap of these e-commerce global giants like amazon and flipkart.

Yours truly

S. Tripathy
Irrigation colony,
Bhawanipatna,
Kalahandi,
Odisha-766001.