Amazon India — samsung galaxy s10e

Address:

Pune, Maharashtra, 411007

I have ordered samsung galaxy s10 e from amazon in 1st march with order id[protected] as a birthday gift. The delivery date was between 8-11th march. The status till 11th was showing that will be delivered by 11 march. But in 11th when i enquired about the status from customer care they told that it will be delayed by 16th. Today only i got update that delivery date is again changed to 18th.
I mean what kind of service is this. What is the point of pre ordering it when i am not going to get it on time.
As i already mentioned that this was a birthday gift anyway the surprise is ruined and now the delay has made me think that i have made a mistake by ordering it from amazon.
I have ordered 4-5 phones from flipkart and none of them caused so much inconvenience than this. The people who have ordered from flipkart have already got their phone.

I am highly disappointed by the service of amazon. And i am surely not going to continue purchase from your company.
All the excitement of the gift is ruined. I am not even feeling like using the phone now.
Amazon surely have lost a customer. Not that it will matter to them considering the kind of service i am seeing they are offering.