[Resolved]  Amazon India — they didn't refund my money and also they have closed my account

Address:

342011

Dear sir
My name is sohan lal, this is my order details
Order number - #[protected]
Order date - 24-nov-2018
This is my registered email id - [protected]@gmail.com

I have been a regular customer of amazon. Of late, they have become cheats
And just don't care about their mistakes.
First i ordered same product one n half month ago and they send a defective
Product, when asked for return, i contacted the customer care and then
Return was approved and picked up. After that, for every complain in their
App, and customer call, i get their standard email reply, we will get back
To you after 3-5 working days. Excluding sat, sun. Everytime i call, i have
To explain the problem. And now right from the beginning. They send me a
Empty box. And say, return received, yet to give refund for7 days.
Off late their phone pe wallet too is not working,, previous when i
Transferred to my bank account, it was supposed to go to my account in 4
Minutes,, but the excuse given was the maybe the phone pe network was not
Working. For the past 3 months their standard has come down. Getting
Incomplete products, products missing,. And for each and every time have to
Go through this harassing experience to get refund back.
I don't have any other amazon account, please sir understand my situation.