Amazon India — unfair undelivered and cancellation of order placed on big indian amazon sale

Hi amazon india team,

I had placed order for oneplus5 mobile hand set on 12-aug-2017 and order number is[protected]. During the sale i had got the phone for 32999/- rs and after 3months i would also get 15% cash back on my sbi debit card.

When i was placing the order, i had chosen two-days delivery option by paying 80/- rs extra. The he expected delivery date was wed aug 16th 2017.

All of a sudden i got a message that "your package with onplus5 could not be delivered. The package is being returened to the seller". I don't understand how can such a big retailer can just go ahead and cancel the order without any confirmation from the customer at all. When i spoke with the customer care they told me that there is nothing that can be done now and kindly re order the phone. Now i am under loss of 1500/- rs approx if i have to place order again. I feel is not a petty order to be cancelled right away.

Also when i told customer care agent about to complain in consumer court, they told i cant do anything and let me know if you want cashback.

I kindly request you to look into this on priority and resolve the issue by trying to re deliver the order.

Let me know if you need any other details. Looking for a positive response from your end.

Also i am frequent customer of amazon india, but truly first time i am feeling cheated by amazon india

Regards
Milan