Amazon India — Wireless phone

Name. Vanama sarweshwarao
A/c.[protected]
Mob. [protected]
Refund reference no. 30005110261026194211437
Bank. India bank

I have purchased wireless phone from amazon debet card by making payment of the 5234/- through Indian bank debit card I have returned the item and amazon initiated refund on A/C [protected] with reference number of 30005110261026194211437 they even shared transaction ID on my request I visited branch for solution and they contacted billdeak which is the payment gateway bill desk is asking to get payment reference number from branch for which branch has no answer when I contacted amazon they requested to file charge despite with Indian bank customer care but Indian bank customer care executive denying the existence of such from facility it is not about money but about the customer services offered by bank it is the practical issue and may happen again in future for which bank should be ready with solution

Kindly resolve the issue