Amazon India — wrong commitment by amazon

Address:Kolkata, West Bengal, 712232
Website:www.amazon.in

I have perched a samsung galaxy on 7 pro handset on 12th august 2017 also i paid 8, 190.00 through my sbi debit card and my order number was [protected]
I would like to inform you that on that time a promotional cash back offer provide by amazon which will be credited on 8th november 2017, according the terms & condition i was eligible for that offer even i got a confirmation message regarding cash back after made payment, but unfortunately that massage deleted by me , than yesterday i made contact with amazon customer service for haven't received cash back amount. I am really upset when customer service inform me the i am not eligible for the offer & given me a wrong information.
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