Amazon India — wrong parcel and account locked

Address:	Vadodara, Gujarat, 390019
Website:	www.amzon.in

Hello sir,
I am piyush bhambhani and this message is on the behalf of brother mr. Tarun bhambhani (Tarun. Lib.[protected]@gmail.com)
We ordered jbl e55bt headphones whose cost was 6, 280/-rs (Inr) and got a small packaging in which it can't even fit, so i (Piyush) opened the parcel to find out there was lakme cream spf 23 which costs 126/-rs (Inr)
Got confused what to do so called costmer care and told the details. They said their investigation team will work and we will get updates within 3 days.in third pic i got email and it mentioned i won't get any refund or replacement as product was dispatched correctly

To get updates i have called alot times, every time there was a new person on the phone to whom i have to define my whole concern from beginning. But now it shows my account was locked and i can't login or can't place refund or replacement.

I have given my valuable time for this investigation i have all evidence. From past few days most of my time was in call with staff

Clearly by seeing packaging we can say that headphones aren't going to fit in it. I want refund how can a company like you can do this

I and my family members are very much irritated with this type of response from your side. We haven't done any wrong/crime that our account should be blocked and our money should go in vain. I think you understand my concern and i request you to initiate my refund quickly

I and my family members are very much irritated with this type of response from your side. We haven't done any wrong/crime that our account should be blocked and our money should go in vain. I think you understand my concern and i request you to initiate my refund quickly