[Resolved] Amazon India — wrong product delivered and denying to arrange a replacement | |||||
I ordered one plus 5 (8gb +128 gb) midnight black phone from amazon on 27th jul'2017. I received a courier from amazon on 31st jul'2017 but when i opened a packet i was shocked to see that it had an invoice of one plus 5 but containing a iphone 6s 64gb rose gold box which was sealed open. When i opened a box it had iphone gold color and not rose gold.. I raised a complaint and informed to amazon on the same day and they assured me that the wrong product will be picked up on 1st aug. Since then i am chasing amazon madly and atleast called up 30 times but they everytime they take a pickup request and then reject it later on without even informing me. I specially took 2 days leave from office as the phone cost is too high i. E., rs.38000 but amazon is not willing to pickup that phone and everytime giving me an excuse that their courier company i. E., amazon transport service are rejecting the request without any reason. I think amazon do not have any intention to sort our this issue and infact not even giving me either a replacement product or my hard earned money. Was this information helpful? | |||||
Oct 28, 2017 Complaint marked as Resolved Finally Amazon refunded me the money after a long chase Amazon India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Money not came to my account sir i want giving charge dispute complant i have refence number and conta number [protected]
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Product complain
mahi tripathi
mahi.[protected]@gmail.com
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To:
C
[protected]@amazon.in
Date:
July 24, 2020, 9:52 AM
Hi
My name is maya I am ordered naturi glow bleach keshar gold and wine bleach. 20th July 2020 but when i opened a packet i was shocked to see that it had an invoice of one keshar gold and wine bleach but containing a papaya bleach and dimond bleach which was sealed open. raised a complaint and informed to amazon on the same day and they assured me that the wrong product will be picked up on 23rd July. But there is not replacement and retur options. What can I do if you provide me wrong products??. Kindly cancel this product or return beacuse I was paid for kesar and wine bleach. I am trying 50 times on Customer care but not able to contact.
I think amazon do not have any intention to sort our this issue and infact not even giving me either a replacement product or my hard earned money.
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mahi tripathi
mahi.[protected]@gmail.com
Hide details
To:
C
[protected]@amazon.in
Date:
July 24, 2020, 9:52 AM
Hi
My name is maya I am ordered naturi glow bleach keshar gold and wine bleach. 20th July 2020 but when i opened a packet i was shocked to see that it had an invoice of one keshar gold and wine bleach but containing a papaya bleach and dimond bleach which was sealed open. raised a complaint and informed to amazon on the same day and they assured me that the wrong product will be picked up on 23rd July. But there is not replacement and retur options. What can I do if you provide me wrong products??. Kindly cancel this product or return beacuse I was paid for kesar and wine bleach. I am trying 50 times on Customer care but not able to contact.
I think amazon do not have any intention to sort our this issue and infact not even giving me either a replacement product or my hard earned money.
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