Amazon — Invoice required

Address:

New Delhi, Delhi

This email is regarding the amazon order number[protected] which was placed in October 2014. It was a nokia lumia 1520 white color handset. This handset was working fine. Recently I was having few problem with this handset. I went to nokia care and they refused to repair this handset under warranty as the invoice given with this handset has no signature on it. If you chedck other orders placed by me, every order has a signed invoice except this lumia 1520 invoice. I contacted amazon for the signed invoice so that I can claim the warranty to get my handset repaired. Your agents started giving me different time scales for the invoice. One says you’ll get the invoice within 2 hours. One say you’ll get the invoice within 24 hours. Even I was given a time period of 3 to 5 working days as well. It shows how trained your agents are. I’m following up on this issue on regular basis. The only thing I get to hear that we’ve forwarded your request to our concerned team and they’ll do the needful to send you the invoice. After all this I received an invoice which was the same invoice which was given with the products at the time of delivery without signature on it. PFA the invoice. What’s the use of this invoice for me. I talked to Akash, Krishna, Puja S, Annu, kanchan and everyone gave different excuses. For your reference am also attaching the chat conversation I had with them. They just wanted to close that chat in a hurry or disconnected the chat so that it gets transferred to another agent. Your agents are always in a hurry to close the chat. I m continuously getting the same invoice on my email [protected]@yahoo.co.in without signature on it. Please get me the invoice which has seller signature on it. I may be impatient but sit on my chair and than think. Just for an invoice which should be signed and sent with the product, I’m suffering and facing all this. It’s my humble request to get me the invoice for the above mentioned order number which should be signed and if possible stamped so that I can claim the warranty. Otherwise I’ll be forced to highlight this issue in social media and to file a case against you. You can contact me at[protected] if required. I just need an invoice for this order with signature in authorized signatory box on it.