[Resolved]  Amazon — Pick up not done for return of a fake product

Address:	Kolkata, West Bengal, 700010
Website:	www.amazon.in

I ordered a headphone from amazon and the model (Sony mdr-xb450) on october 1, 2016. I got the product on october 9, 2016 and surprisingly it was a different model (Sony mdr-xb450ap). After receiving the product i realized that the packaging is from askmebazaar.com. Then after unboxing i found that the build quality is very cheap. Even the sound quality is also not good. I looked on the sony website and found that the headphone is fake. Even the bar code serial number given in the sony site for the fake headphone matches with mine. This is the site: - http://www.sony.co.in/microsite/mdrcaution/index.html. i immediately request for a refund on the amazon site and they approved it. The pickup time was scheduled on october 10, 2016 from 8:00 am to 11:00 am. No one had come to pick up the headphone that day. I called up the amazon customer service that evening and they said that it was rescheduled to october 11, 2016 because the sale was ended. On october 11, 2016 the same thing happened no one has come to pick the headphone. I received a text on the same afternoon that pickup will be done from 2:00 pm to 5:00 pm and a phone number was given. I called that number and till date i found it switched off. I again called the customer service and this time i had to call twice, first time the executive disconnected the call and 2nd time i got the same response from the executive that pick up will be done next day on october 12, 2016. Still no one has come to pick the product. On october 14, 2016 i again called the customer service and again got the same response. I did not expected this from amazon. Its been 6 days that the headphone is still with me and no one is coming to take it back and process my refund. I am feeling cheated and scared of loosing my hard earned money as well. Please help me. My phone number is:- [protected] and my email id is:- punit. [protected]@gmail.com.