Amazon — PRODUCT(Mobile-Moto g4 Plus) PURCHASED AT AMAZON WAS DEFECTIVE

Address:	560017
Website:	www.amazon.in

I recently purchased a Moto G4 Plus (Order No#[protected] Dated 4 Oct 16) from Amazon. Right from second day i had started facing issues with the device. 1.The device gets heated up excessively and the same had been recorded through the SmartChk App that was recommended by Amazon Customer care executive and the overheating issue acknowledged by Amazon customer care. 2.The phone performance is unpredictable, the touch gets irresponsive, buttons do not respond and the various apps toggle on their own. Photos open up on their own and zoom in and out without my touch. 3.The camera performance is unsatisfactory, on clicking a photo a one inch black band is developed on top and bottom part of the photo. Now after all these issues i contacted the Amazon customer care executive for return of the device. I was advised to approach Moto rola service center for obtaining a DOA(Dead on Arrival) certificate. As advised, i approached the service center and the manager declined to provide the necessary certificate. Now i made my efforts to establish communication between the Amazon Executive and Moto Service center manager. Amazon executive spoke to the Motorola service center manager(through my phone) and recorded the Service center address and manager details. Amazon executive also acknowledged to me in regard of DOA certificate denial by Moto Service center. Now the problem is that Amazon customer care executive referred me to Moto Service center and the service center is not ready to provide the necessary certificate required to return the device to Amazon.This is the whole lot of ordeal that i have been through since i got Moto g4 plus.Now, neither i have the time nor energy to run around, i would just demand Amazon to approve my RETURN, i no longer want to continue with the device and moreover i am placing the request within the return period.Once again i called back the Amazon customer care on 14 Oct 16 to find out the status of my problem. The executive advised me to send the contact details of the Moto service center that i approached by mail to [protected]@amazon.in, i have mailed the details but did not get any information from Amazon till now.Let me wait and see what would be the outcome