[Resolved]  Andhra Bank — Atm issue

Address:521324

20/06/2017, time 12:29pm,
Location:- bhimavaram branch
Withdrawal bank:- kotak mahindra bank,
My andhra bank card no:-[protected]
Valid upto 12/24
My name:- bala mani krishna pulagam
Dear sir/medam:- 20/06/2017
At 12:29 pm at kotak mahindra bank bhimavaram branch i withdraw a amount of 4000/- actually amount deducted from my account but no money was come out from the atm.
I asked to the corresponding officer at kotak mahindra bank employee she replied with 24 hours ur amount will be back in your account.
But actually it doesn't done.
Later i ask the bank employee she replied go and ask ur bank.
So that's why i am contact with you plz solve this problem.
My bank account details:-
Andhra bank
Bantumilli branch
Branch code:-0036
Main road, bantumilli
Krishna dist, ap
Andhra pradesh
521324
My name:- pulagam bala mani krishna
A/c no:-[protected]
Ifsc code:-andb0000036
Bmicr code:[protected]
Cust. Id:[protected]
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Aug 19, 2017
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Andhra Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
Jul 17, 2017
Andhra Bank Customer Care's response
Dear Customer,

We are awaiting your contact details with your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Complaint comments 

Comments

Are you gone crazy ? WHy are you giving your entire Debit card number, customer ID, expiry date etc.. ?
These are very sensitive information, you should not be putting these details over public net.
I Shweta Sachan have savings account in Andhra bank with a/c no [protected] with debit card number ############6014 had transaction with D Mart (Ramanthpur) on 04/07/2017 for Rs. 2427.00 and the transaction declined but amount deducted from my account. Please credit back the amount
Andhra Bank Customer Care's response, Jul 11, 2017
Verified Support
Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Andhra Bank Customer Care's response, Jul 13, 2017
Verified Support
Dear Customer,

We are awaiting your contact details with your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.

Regards,
Andhra Bank Customer Service
Today at 1.16pm I was swiped my atm ..800 rs Money had debited from my account...swiping machine authorized by karur vysya bank.
Please kindly solve my problem...and add my money in my account..
Ac.no [protected]

On 10th of July, I have drawn 2000 but atm don't have cash, but it shown cash withdrawn, statement also shown as drawn. Plzz check once and refund back amount

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