[Resolved]  Andhra Bank — Money deducted from account but not added to beneficiary

Address:Hyderabad, Andhra Pradesh, 500020
Website:Andhrabank.Co.in

Hello there!
I tried to add 5000 inr to my paytm account. The payment was kept processing. Money was deducted from my account but not added to paytm. I contacted them and they said to ask bank about transaction. I tried contacting the andrea bank support, but i didn't get any reply. Probably the worst customer service.

Name: laxmi
Email: [protected]@gmail.com
Phone: [protected]
Account no : [protected]
Ifsc : andb0000737
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Jun 18, 2017
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
May 13, 2017
rvnm's response
I further request you to cancel the credit card no. [protected] and intimate the action taken by you. I request you to cancel the above card w.e.f. today i.e., 13.05.2017 and oblize.
Thanking you sir,

Yours faithfully
ANDRA MOHANA DAYANIDHI
Verified Support
May 15, 2017
Andhra Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused and acknowledge your concern. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Verified Support
May 18, 2017
Andhra Bank Customer Care's response
Dear Customer,

With regards to your complaint, we would like to inform that an amount of Rs. 5, 000/- was reversed to your account on 16th May 2017 .

Regards,
Andhra Bank Customer Service
Complaint comments 

Comments

I request you to cancel the above credit card in my name. I have already paid the dues as informed by you to an amount of rs. 880/-
please do the needful at an early date. I will pay if there is any due on receiving information from your side.
My address
andra mohana dayanidhi
1-4-68, gandhinagar, income tax office,
anakapalle. Pin 531 001

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